Pharmacy Customer Service Advocate

Pharmacy Customer Service Advocate - HYBRID Position

Medix Healthcare

Phoenix, AZ 85004

Schedule Options:

• Training (first 1-2 months) will be M-F 7am-4pm
• Post training they will be assigned a shift that will fall between 5am-6pm (it is an 8 hour shift + 1 hour lunch). They will have a set schedule, but it will be determined during training based on business needs
• Rotating Sat (right now working about 1 Sat a month, 8am-12pm) it's OT when they work

$21.15 - 23.50 Hourly - FULL TIME

Job Details

Hourly

$21.15 - 23.50 Hourly - FULL TIME

Job Type

Full-Time

Qualifications

• High school diploma or GED
• 2+ years Pharmacy or PBM call center experience
• Knowledge of medical/pharmaceutical terminology

Benefits

For your Health...

• Medical, Dental, and Vision Insurance
• Employer-Paid Basic Life Insurance/AD&D
• Voluntary Employee-Paid Life Insurance/AD&D
• Employer-Paid Short Term and Long Term Disability
• Employee Assistance Program
• Wellness Program

For your Wealth...

• HSA and FSA Options
• 401k Retirement Plan with Company Match

For your Wealth...

• Paid Time Off
• Travel Assistance Program

Full Job Description

Are you looking to advance your career in healthcare? We are currenting hiring for Pharmacy Customer Service Advocates to support a Pharmacy Benefits organization in Phoenix. Apply to get your name in the mix and join our industry movement!

What we provide to you as a full-time teammate:

We offer a competitive benefits package that is on par with most of the leading healthcare organizations. Apply today if you are interested in getting your name in the mix!

Essential Duties and Responsibilities:

As a Pharmacy Customer Service Advocate you will…

• Working in call center (95% inbound calls, 5% outbound calls)
• About 30-50 calls/day, average call handle time is 6.5 minutes
• Calls will be from pharmacies, clients, members, other insurance providers
• Calling to get missing information, prescription updates
• Lots of people call about their pharmacy coupon cards
• Determine pharmacy eligibility by reviewing, researching, and analyzing information in the appropriate system
• Maintain and enter member/prescription information into systems as information is received and forward records to the appropriate parties when applicable.
• Record and respond to calls/emails/faxes from Member, Providers, and Pharmacies.
• Maintain a high level of knowledge to answer specific Pharmacy Plan Benefit information or sharing guideline related questions.
• Provide exceptional customer service for incoming/outgoing calls.
• Provide timely and thorough responses to internal and external customers.
• Maintain HIPAA/PHI guidelines to ensure the confidentiality of all calls and documents.
• Escalate difficult issues to the appropriate party.
• Use critical thinking and reasoning to resolve conflicts and manage workloads efficiently.

Supervisory Responsibilities: This position has no supervisory responsibilities.

Expectations of Performance: The employee in this role shall be considered to be performing in an acceptable manner when carrying out the Core Values:

• Independent
• Detail Oriented
• Integrity
• Positive Attitude

Education and/or Experience:

• High school diploma or GED
• 2+ years Pharmacy or PBM call center experience
• Knowledge of medical/pharmaceutical terminology

Nice to Have Skills

• Pharmacy Tech Trainee or certified Pharmacy Technician (preferred)
• Bilingual English/Spanish (preferred)

Soft Skill/Attribute Requirements

• Excellent verbal and written communication skills with high attention to detail.
• Excellent customer service skills.
• Strong analytical and problem-solving skills.
• Confident decision-making abilities.
• Demonstrated ability to work independently, prioritize workloads, multi-task effectively, and manage priorities to meet deadlines.

Computer Skills: To perform this job successfully, an individual should have knowledge of basic office equipment such as: "EMR (electronic medical record system), Microsoft Excel computer, internet, email, copy and fax machines, and telephone.

Work Environment: This position is going to be HYBRID.

Job Type: Full-time

Pay: $21.15 - 23.50 Hourly - FULL TIME

Benefits:

• 401k
• Dental insurance
• Health insurance
• Life insurance
• Sick Time/Paid Time Off
• Vision insurance

Schedule:

• Training (first 1-2 months) will be M-F 7am-4pm
• Post training they will be assigned a shift that will fall between 5am-6pm (it is an 8 hour shift + 1 hour lunch). They will have a set schedule, but it will be determined during training based on business needs
• Rotating Sat (right now working about 1 Sat a month, 8am-12pm) it's OT when they work

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