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Pharmacy Care Coordinator

Posted: September 30, 2024
Salary:US$19.00 - US$21 per hour
Location:City of Grey Forest
Job type: Contract
Discipline:Allied
Reference:234838_1727741035
Work Location:On-site

Job description

Primary Responsibilities:

  • Conducts in-bound and out-bound calls for program requirements including, but not limited to medication adherence member outreach calls, reminder calls, prescription refill calls and provider follow-up calls in a call center environment
  • Completes calls/assignments and ensures census management, productivity weekly and monthly standards are met
  • Exhibits excellent phone and communication skills while providing complete and accurate information to customers
  • Receives and responds to escalated inquiries from all communication venues: e.g., task queues, portal, claim queue, department documentation platform
  • Perform review of prescription claims documentation collect and maintain eligibility information in an appropriate and confidential manner
  • Provide support to internal staff and providers with respect to Medicare drug related issues; request additional or supplemental information via correspondence to complete applications
  • Provides clerical and/or administrative support to clinical staff and managers for special studies, projects, and reports
  • Adheres to assigned schedule and quality metrics
  • Completes calls/assignments and ensures census management, daily, weekly, and monthly productivity standards are met
  • Provides clerical and/or administrative support to pharmacy staff and managers for special projects and reports
  • Provides excellent customer service by serving as a resource to all internal and external customers
  • Participate in and contribute to the overall pharmacy quality improvement initiatives
  • Ability to always maintain strict confidentiality to include but limited to patients and coworker

Required Qualifications:

  • High School Diploma / GED (or higher)
  • Experience in a pharmacy, medical and/or healthcare setting
  • Call center experience
  • Experience with medical terminology
  • Basic level of proficiency with Microsoft Office products, including Word and Outlook

Preferred Qualifications:

  • Certified and/or Registered Pharmacy Technician
  • 2+ years of experience in a pharmacy setting
  • Certified Medical Assistant (training or certification)
  • 2+ years of experience in a physician's clinic or hospital
  • Bilingual language proficiency (English/Spanish)
Schedule: 10:00am - 7:00pm CST Mon-Friday and possible Saturday hours.
* If asked to work a Saturday than it would be OT.