Healthcare
Hire the right healthcare staff with speed and precision locally or nationwide.
Hire the right healthcare staff with speed and precision locally or nationwide.
Uncover alternative and sustainable staffing solutions to address nursing shortages
Hire skilled life sciences talent by partnering with a nationwide recruitment agency with local market expertise.
Learn how partnering with a staffing agency is a powerful way to combat the challenges of hiring in the current life sciences job market
Execute critical healthcare IT initiatives with increased flexibility and cost-effectiveness with us at your side.
Uncover how to handle an employee-led technology market.
Match your unique skills with in-demand jobs at growing organizations.
Explore our library of insights and tips designed to help healthcare leaders and job candidates align.
We’re positively impacting lives as a leading provider of workforce solutions for clients and talent.
Full time CERTIFIED PHARMACY TECHNICIAN OPPORTUNITY!
REMOTE!
Available Shifts all on EST:
Mon-Fri 8-5, 9-6, 10-7 and 11-8pm
Days!
The Pharmacy Technician - Call Center will support care of patients through the
centralized Rx Call Center. They provide exceptional customer service to inbound inquiries from
external and internal entities. They aim to provide first contact resolution on phone calls (and
faxes?) and messages they receive while using appropriate judgement on escalation. The pharmacy
technician - Call Center adheres tightly to call scripts, policies, and procedures established by the
organization. They collaborate with the Prescription Renewal service team to ensure timely and
accurate processing of renewal requests and to support optimized workflow. This position plays a
key role in maintaining a high level of patient and care team satisfaction with exceptional customer
service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
? Serve as the first point of contact for callers with medication refill requests, and either resolves
the call or re-directs callers to other teams or escalates to the pharmacist per protocols
? Maintain clear and compassionate communication with patients, family members, providers,
pharmacists, and other external entities, representing the company in a professional and
courteous manner in all interactions
? Quickly and accurately enter prescription renewal requests into the EMR, review patient records
and other available information to identify and work to resolve potential discrepancies
? Follow renewal protocols to accurately enter appropriate quantities and refills for medication
renewals
? Identify and escalate medication issues that fall outside established protocols
? Communicate effectively with patients, providers, staff members, service teammates, and
pharmacies
? Optimize refill service workflows and processes to improve efficiencies and improve outcomes
? Ensure maintenance of and adherence to established policies and procedures related to
prescription renewal
? Maintain accurate and appropriate documentation within EMR
? Complete opening shift duties and closing shift duties to ensure collaboration with afterhours
team, as assigned
? Demonstrate exceptional customer service by addressing all inquiries, concerns, and needs with
empathy, professionalism, and a solutions-oriented mindset
? Complete data entry work, including but not limited to: updating patient information, updating
pharmacies, and updating medication lists
? Provide back-up coverage to prescription renewal technician team, as needed
? Adhere to all state and federal laws, including HIPAA
? Appropriately identify, acknowledge, and escalate and/or address patient complaints, grievances,
and concerns in a timely and effective manner
? Collaborate with care team members to promote quality patient care, satisfaction, and outcomes
? Participate in quality improvements as assigned
? Other duties as assigned
Job Description
Page 2 of 2 7/16/2024
REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE
? Active Certified Pharmacy Technician (CPhT)
? Current and unrestricted pharmacy license or required training/certification per state guidelines
? 3 years' experience in a pharmacy technician role
? Ability to communicate effectively with patients and their family members, and facility staff
? Excellent written and verbal communication skills and demonstrated ability to develop effective
lines of communication with all levels of staff
? Adept at reading, writing, mathematics; multi-tasking; work well within stressful environment
? Ability to work independently with minimal supervision
? Strong interpersonal, analytical and problem solving skills
3-5 Must Haves:
Certified Pharm Tech (National)
State that they are working in to have their state license
#MedixCentral