Patient Services Representative

A Family Medicine Clinic in Olympia is looking for a Patient Services Representative to join their team.

The Patient Services Representative (PSR) will serve as the first point of contact for patients, handling front desk responsibilities. The PSR team typically manages 150+ patients daily, with primary duties including scheduling appointments and answering inquiries.

Overview of Responsibilities:

• Greet patients warmly, check them in, and schedule appointments while ensuring a smooth and welcoming experience.
• Answer incoming calls, assist with inquiries, and direct calls to the appropriate staff as needed
• Confirm patient insurance eligibility and benefits before appointments to ensure accurate billing
• Collect co-pays and outstanding balances, process payments, and provide receipts.
• Assist with patient records, maintain a tidy front desk area, and support the clinical team with administrative tasks

Requirements:

• High School Diploma
• 1-2 Years of Experience with an administrative focus
• Tech Savy

Additional Skills:

• Experience within Family Medicine
• Epic Experience

Schedule/Shift:

• Mon-Fri 5x8 hour shifts (Variable start times, but shifts will fall between 7a-7p)

Contract Length:

700 Hours. Opportunity to convert after satisfactory completion of contract

Pay:

$18 - $25/Hour (Dependant on experience)

Benefits:

401(k) Retirement Plan, multiple medical, dental and vision plan options, Short Term Disability Insurance, Life Insurance Plan, Weekly Pay, Paid Sick Time Offered in WA (1 hour of sick time for every 30 hours worked)

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.