Patient Service Representative - Allergy Department

We are seeking a friendly and detail-oriented Patient Service Representative II to join a dynamic team. This front-facing role involves patient check-in/check-out, scheduling, and general administrative support. The ideal candidate will bring exceptional customer service skills and a bubbly personality, with a willingness to learn the medical side of the role.

Key Responsibilities:

• Patient Check-In: Ensure demographics, insurance, and HIPAA forms are updated and accurate.
• Patient Check-Out: Assist with rescheduling for follow-up tests or injections, adhering to correct protocols.
• Scheduling Support: Manage radiology workcues by contacting patients to schedule sinus testing.
• Call Management: Redirect approximately 20 incoming calls daily.
• Fax Handling: Review and organize incoming faxes via SFax, ensuring proper documentation and filing.
• Volume: Serve approximately 80-130 patients a day

Qualifications:

• Entry-level role requiring customer service experience; medical knowledge is not required but must be open to learning.
• Outgoing, engaging personality with a focus on patient care and teamwork.
• Proficiency or willingness to learn Epic EMR.

Location: St. Louis, MO 63110

Schedule: M-F 7:30-5:30 (8 Hour Shift)

• Opener: 7:30-4:00 PM
• Mid: 7:45-3:15 PM
• Close: 8:00-5:30 PM

Pay: $17-22.00/hr

Dress Code: Black Scrubs

Why join the team?

Be a part of a supportive team that values collaboration and creativity while making a meaningful difference in patients' lives. If you have strong customer service skills and are eager to grow in a healthcare environment, this is for you!

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Medix is acting as an Employment Agency in relation to this vacancy.