Patient Service Representative

Schedule: Monday - Friday, 7:00 AM - 4:00 PM or 8:00 AM - 5:00 PM

Pay Range:

• Hourly Pay Rate: $20 - $24

Practice Overview:
This clinic specializes in surgical and non-surgical care for orthopedic and spine conditions, focusing on innovative treatments, minimally invasive procedures, and evidence-based care. The practice handles a high patient volume, with up to 180 patients per day on peak days, and emphasizes patient-focused service in a fast-paced environment.

Role Responsibilities:

• Provide front desk support, including check-in and check-out processes.
• Manage high call volumes using the Five9 call system.
• Schedule appointments and triage calls to appropriate departments.
• Update and maintain electronic medical records (EMRs).
• Deliver exceptional customer service.

Key Qualifications:

• Required Skills/Experience:
• Medical office experience.
• Knowledge of electronic medical record (EMR) systems.
• Understanding of insurance processes.
• Ability to thrive in a fast-paced environment.
• Preferred Skills/Experience:
• Familiarity with EPIC EMR is a significant advantage.

Key Soft Skills and Behaviors:

• Strong multitasking abilities.
• Positive attitude and professionalism.
• Attention to detail and organizational skills.
• Compassionate and empathetic demeanor toward patients.
• Resilience under pressure with the ability to adapt to a dynamic medical environment.

Medix is acting as an Employment Agency in relation to this vacancy.