Patient Service Representative

Schedule: Monday-Friday, 7:00 AM - 4:00 PM or 8:00 AM - 5:00 PM (8-hour shifts)
Pay Range: $20 - $23/hour
Attire: Business casual (Jeans allowed on Fridays; no hoodies or graphic clothing)

Are you passionate about delivering exceptional patient care and thrive in a fast-paced, dynamic environment? Apply to join a bustling Orthopedic Clinic as a Patient Service Representative and become a key player in a team that's dedicated to supporting patients on their healthcare journey.

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What You'll Do:

• Call Center Duties

  • Answer phones and schedule appointments.
  • Perform light triage, routing inquiries to appropriate teams.
  • Update and maintain accurate medical records.

• Check-In/Check-Out Responsibilities

  • Assist patients during their clinic visits, ensuring a seamless experience.
  • Work collaboratively to manage a high-volume clinic environment.

• Workload Details

  • Shared call center volume: ~100 calls/week (30/day split between two team members).
  • Support a high-volume practice with 17 providers (e.g., Dr. Johnson sees 80+ patients/day).
  • Clinic flow:
    • Slow days (MWF): ~90 patients/day.
    • Busy days (T/TH): ~180 patients/day.

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What We're Looking For:

Must-Have Skills:

• Experience working in a medical practice environment.
• Proficiency with Electronic Medical Records (EMR) systems.
• Strong knowledge of insurance processes and policies.
• Ability to thrive in a fast-paced clinic with high patient volume.

Nice-to-Have Skills:

• Experience with EPIC EMR.

Soft Skills & Personality Traits:

• Outstanding multi-tasking abilities with keen attention to detail.
• A positive attitude and compassionate demeanor toward patients, even under pressure.
• Resilience in handling intense interactions with providers-remaining calm and professional.
• Initiative to go above and beyond, ensuring each patient feels cared for.

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Why Join Us?

• Work in a busy, high-energy clinic where no two days are the same.
• Be part of a team that values compassion, teamwork, and excellence.
• Enjoy a supportive environment where you'll make a tangible difference in patients' lives.

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Ready to Take the Next Step?
If you have experience in medical practices, thrive in fast-paced settings, and are committed to providing exceptional patient care, we'd love to hear from you! Apply today to become part of a team that's making a real impact.

Medix is acting as an Employment Agency in relation to this vacancy.