Patient Service Representative

Medix is hiring a Patient Service Representative and a Medical Secretary to support a speciality Orthopedic practice in Manhattan, NY.

Position Requirements:

• Patient Registration: Greet patients upon arrival, collect demographic and insurance information, and enter data accurately into electronic health records (EHR) or registration systems.

• Insurance Verification: Verify insurance coverage and benefits, including eligibility, co-pays, deductibles, and authorization requirements. Communicate financial responsibilities to patients and address insurance-related inquiries.

• Appointment Scheduling: Schedule patient appointments for medical consultations, diagnostic tests, procedures, and follow-up visits based on physician orders and availability.

• Patient Assistance: Provide assistance and guidance to patients regarding registration processes, paperwork completion, financial assistance programs, and other resources available to support their healthcare needs.

• Confidentiality and Compliance: Maintain patient confidentiality and adhere to privacy regulations (e.g., HIPAA). Ensure compliance with institutional policies, insurance regulations, and billing requirements.

• Communication: Communicate effectively with patients, family members, healthcare providers, and other staff members to coordinate appointments, resolve issues, and relay important information accurately and courteously.

• Financial Counseling: Collaborate with financial counselors to assist patients with insurance-related inquiries, payment options, financial assistance programs, and payment arrangements as needed.

• Quality Assurance: Review registration data for accuracy and completeness, identifying and resolving discrepancies or errors promptly. Participate in quality improvement initiatives to enhance the patient registration process.

• Emergency Response: Maintain composure and efficiency during high-stress situations, such as emergency room admissions or sudden influxes of patients, to ensure timely registration and assistance

Schedule:

Monday - Friday

8am- 5pm

Position Requirements:

• Medical Office experience
• Patient scheduling experience
• EPIC experience, prefered

Interviews are taking place now - Apply today!