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Patient Service Representative

Posted: July 02, 2024
Salary:US$18 - US$21 per hour
Job type: Permanent
Work Location:On-site

Job description

Medix is hiring a Patient Service Representative and a Medical Secretary to support a speciality Orthopedic practice in Manhattan, NY.

Position Requirements:

  • Patient Registration: Greet patients upon arrival, collect demographic and insurance information, and enter data accurately into electronic health records (EHR) or registration systems.

  • Insurance Verification: Verify insurance coverage and benefits, including eligibility, co-pays, deductibles, and authorization requirements. Communicate financial responsibilities to patients and address insurance-related inquiries.

  • Appointment Scheduling: Schedule patient appointments for medical consultations, diagnostic tests, procedures, and follow-up visits based on physician orders and availability.

  • Patient Assistance: Provide assistance and guidance to patients regarding registration processes, paperwork completion, financial assistance programs, and other resources available to support their healthcare needs.

  • Confidentiality and Compliance: Maintain patient confidentiality and adhere to privacy regulations (e.g., HIPAA). Ensure compliance with institutional policies, insurance regulations, and billing requirements.

  • Communication: Communicate effectively with patients, family members, healthcare providers, and other staff members to coordinate appointments, resolve issues, and relay important information accurately and courteously.

  • Financial Counseling: Collaborate with financial counselors to assist patients with insurance-related inquiries, payment options, financial assistance programs, and payment arrangements as needed.

  • Quality Assurance: Review registration data for accuracy and completeness, identifying and resolving discrepancies or errors promptly. Participate in quality improvement initiatives to enhance the patient registration process.

  • Emergency Response: Maintain composure and efficiency during high-stress situations, such as emergency room admissions or sudden influxes of patients, to ensure timely registration and assistance


Monday - Friday

8am- 5pm

Position Requirements:

  • Medical Office experience
  • Patient scheduling experience
  • EPIC experience, prefered

Interviews are taking place now - Apply today!