Patient Service Representative

Medix is hiring a Patient Service Representative to support a speciality medical office in Mt. Laurel, NJ.

Job Functions:

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.

• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.

• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.

• Informs patients of delay in physician schedules, assists with patient comfort while delayed.

• Posts all self-pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.

• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.

• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers.

• Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed.

• Review Eligibility and Phone report.

• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.

• Works cooperatively with patient resources and clinical staff to ensure timely pre-authorizations.

• Completes referrals according to departmental guidelines and properly enters into the appropriate system.

• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.

• Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.

• Demonstrates the ability to adequately follow downtime procedures.

Schedule:

Monday - Friday 8am- 5pm

Position Requirements:

• High School Graduate or GED required.

• Previous medical receptionist or patient service experience.

• Ability to communicate in English, both orally and in writing.

• Must have excellent customer service skills.

• Must have the ability to organize and perform multiple tasks in a timely manner.

• Knowledge of medical office and terminology.

• Basic proficiency in computer use required.

• Experience with EHR, Practice Management System and Departmental/AncillarySystems preferred.

Interviews are taking place now - Apply today!