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Patient Service Representative

Posted: June 17, 2024
Salary:US$18 - US$20 per hour
Location:Mount Laurel
Job type: Permanent
Work Location:On-site

Job description

Medix is hiring a Patient Service Representative to support a speciality medical office in Mt. Laurel, NJ.

Job Functions:

  • Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.

  • Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.

  • Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.

  • Informs patients of delay in physician schedules, assists with patient comfort while delayed.

  • Posts all self-pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.

  • Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.

  • Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers.

  • Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed.

  • Review Eligibility and Phone report.

  • Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.

  • Works cooperatively with patient resources and clinical staff to ensure timely pre-authorizations.

  • Completes referrals according to departmental guidelines and properly enters into the appropriate system.

  • Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.

  • Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.

  • Demonstrates the ability to adequately follow downtime procedures.


Monday - Friday 8am- 5pm

Position Requirements:

  • High School Graduate or GED required.

  • Previous medical receptionist or patient service experience.

  • Ability to communicate in English, both orally and in writing.

  • Must have excellent customer service skills.

  • Must have the ability to organize and perform multiple tasks in a timely manner.

  • Knowledge of medical office and terminology.

  • Basic proficiency in computer use required.

  • Experience with EHR, Practice Management System and Departmental/AncillarySystems preferred.

Interviews are taking place now - Apply today!