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Patient Navigator

Posted: March 29, 2024
Salary:Up to US$21 per hour
Location:Los Angeles
Job type: Contract
Discipline:Care Management
Work Location:On-site

Job description


Medix is seeking a Patient Navigator focused on increasing quality performance improvement measures for our patient population in a culturally and linguistic fashion.

Duties and Responsibilities

  • Serve as an essential link between patients and all other care providers.
  • Assist with the increase of performance improvement measures.
  • Responsible for outreach telephone calls to patients who are due for preventative services.
  • Identify patient barriers to care such as transportation, insurance, and language barriers,and refer patients as needed to additional resources to support engagement in care
  • Assist in helping patients arrive at scheduled appointments on time and prepared,coordinating transportation when needed
  • Schedule appointments for follow up appointments, consults and support services within established service standards, including dietitians, physician, specialty departments, etc.
  • Develop concise patient summaries for use by the care team, and documentrecommendations made utilizing standardized care protocols in accordance with structures and guidelines.
  • Develop patient education programs and tools around Hypertension, Breast CancerScreenings, and Diabetes, etc. Develop projects that will assist with improvement of patients healthcare outcomes
  • Follow patients throughout the care continuum, including inpatient admissions, and collaborate with inpatient care management resources
  • Deliver Weekly, Monthly Quarterly reports that demonstrate outcomes and performance improvement activities.
  • Adhere to established productivity benchmarks.
  • Attend trainings and learning opportunities that expand content knowledge and bestpractices
  • Responsible for outreach efforts to establish and maintain positive working relationships with key departments physicians, office staff, diagnostic staff, nurses, community organizing, etc.
  • Detailed QI Dashboard
  • Responsible for Gather comments/information from patients and document appropriately in EMR system
  • Provide detailed updates or anecdotes regarding the program
  • Able to travel between clinic sites if needed
  • Other duties assigned


  • High school Dipolma or GED is a must (AA preferred)
  • Medical Assistant certification required
  • Be familiar with HEDIS measures and UDS.
  • Bilingual SPANISH - REQUIRED
  • 1-2 years of experience working with an FQHC or community health centers.
  • Trained in EPIC or other similar electronic heath record platforms.
  • Requires problem solving, decision making and critical thinking.


Monday-Friday 8am-5pm Onsite Role