Patient Financial Counselor

Join Our Team as a Patient Benefit Coordinator

Salary Range: $21 - $25 Hourly
Work Location: Lone Tree, CO. (Fully on-site)
Department: Revenue Cycle Management
Work Schedule: Monday - Friday, 8:00 am - 4:30 pm

About the Role: Are you passionate about ensuring a seamless financial journey for patients? As a Patient Benefit Coordinator (PBC) Supervisor, you will play a vital role in coordinating the financial aspects of patient care while fostering a positive and memorable experience. You will educate patients on financial services, assist with insurance processes, and ensure all financial matters are handled with the utmost care and professionalism.

Key Responsibilities:

• Verify insurance information and ensure it is accurately entered in the practice management system.
• Track and update any insurance changes throughout the patient's care.
• Connect with patients ahead of their treatment cycles for payment collection.
• Address insurance coverage discrepancies and advocate for patients facing difficulties.
• Work closely with the care team to ensure a smooth financial journey for every patient.
• Identify patients eligible for ART care and secure payments prior to treatment.
• Assist with performing IVF audits and post necessary actions based on outcomes.
• Serve as a resource for physicians, nurses, and patient care coordinators regarding insurance coverage limitations.
• Ensure patients are financially cleared and counseled on upcoming treatment costs.
• Assist the Senior Director, Patient Access, with assigned projects and other duties as needed.

What You Bring:

• Required:
• High School Diploma or GED
• Insurance experience
• Excellent verbal communication skills
• Strong customer service skills
• Preferred:
• Associate's degree or higher
• Experience in healthcare
• Knowledge of medical terminology
• Experience with electronic medical records (EMR) systems

Soft Skill/Attribute Requirements:

• Warm personality
• Strong verbal communication skills
• Ability to work weekends, evenings, or holidays on a rotating basis

Why Join Us?

• Patient-Facing Role: Engage directly with patients through in-person consultations, providing valuable cost analysis and insurance guidance.
• Collaborative Environment: Work with a dedicated team to ensure each patient has a positive financial experience.
• Impactful Work: Make a difference in the lives of patients by helping them navigate their financial journey in healthcare.

Ready to take the next step in your career? Apply today to join our dedicated team and help us provide exceptional financial support to our patients!

Deadline to apply: July 18th, 2024

• Health Benefits - We offer medical, dental, and vision to our talent.
• Retirement Benefits - We offer a 401K program to talent once they have been working for a minimum of 6 months. The 2 enrollment dates are 1/1 and 7/1 - enrollment can only occur on those dates.
• Paid Sick Leave - Talent may accrue up to 10 days annually at an accrual rate of 1 hour for every 30 hours worked.