Patient Experience Representative

The Hematology Oncology Institute is seeking a dedicated and detail-oriented Patient Experience Representative to join their growing healthcare team. This position plays a vital role in ensuring an efficient and welcoming patient registration process, as well as assisting in various aspects of patient care coordination.

Overview of Responsibilities:

• Patient Registration & Check-In:
• Check in approximately 170 patients daily across various departments.
• Ensure that all patient information is accurately entered into the system.
• Verify insurance information and assist with any necessary updates.
• Scheduling & Administrative Support:
• Provide administrative support for the scheduling team.
• Assist in coordinating patient appointments and managing any scheduling-related tasks, under the guidance of the Scheduling Coordinator.
• Support the infusion room scheduling (21-bed infusion area) by assisting with patient check-ins and documentation.
• Insurance Verification & Prior Authorization:
• Verify insurance details for patients prior to appointments.
• Assist with obtaining prior authorizations as needed to ensure timely service.
• Patient Experience:
• Serve as a point of contact for patients regarding their check-in process.
• Provide exceptional customer service to patients and their families.
• Address any patient concerns or inquiries in a professional and efficient manner.

Requirements:

• Previous experience in a healthcare setting, particularly in patient registration or a similar administrative role.
• Strong customer service skills and the ability to communicate effectively with patients, families, and healthcare teams.
• Familiarity with insurance verification and prior authorization processes is preferred.

Additional Skill:

• Ability to work in a fast-paced environment and manage multiple responsibilities simultaneously.
• Detail-oriented with strong organizational skills.
• Must be reliable, take initiative, work independently, be a quick learner, and demonstrate strong attention to detail.

Schedule/Shift:

• Monday - Friday, flexible hours between 7:30 AM - 5 PM

Contract Length:

700 Hours. Opportunity to convert to permanent hire after satisfactory completion of contract.

Pay:

$16.66 - $24.05 (Dependant on experience)

Benefits:

401(k) Retirement Plan, multiple medical, dental and vision plan options, Short Term Disability Insurance, Life Insurance Plan, Weekly Pay, Paid Sick Time Offered in WA (1 hour of sick time for every 30 hours worked)

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.