Hire the right healthcare staff with speed and precision locally or nationwide.

Learn More

How to Cost-Effectively Build a Nursing Staff in an Age of Travel Nursing

Uncover alternative and sustainable staffing solutions to address nursing shortages

Read the article

Life Sciences

Hire skilled life sciences talent by partnering with a nationwide recruitment agency with local market expertise.

Current Trends in the Life Sciences Job Market

Learn how partnering with a staffing agency is a powerful way to combat the challenges of hiring in the current life sciences job market

Read the article


Execute critical healthcare IT initiatives with increased flexibility and cost-effectiveness with us at your side.

The Technology Hiring Outlook: What We're Seeing Right Now

Uncover how to handle an employee-led technology market.

read the article

For JobSeekers

Match your unique skills with in-demand jobs at growing organizations.

Learn More

Resource Center

Explore our library of insights and tips designed to help healthcare leaders and job candidates align.

Explore resources

About Us

We’re positively impacting lives as a leading provider of workforce solutions for clients and talent.

Learn More

Back to jobs

Patient Educator

Posted: November 16, 2023
Salary:US$20.00 - US$22 per hour
Job type: Contract
Work Location:Hybrid

Job description



Patient Education (Telephonic) - Responsible for patient education while staying within established compliance parameters for the company and program. E.g.:

  • Identifies and effectively communicates opportunities to better the insurance status of the patients, alleviating financial risk and burden
  • Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary
  • Completes insurance assessments/evaluations for patients
  • Accurately documents and classifies patient education sessions
  • Provides a high-level of customer service to patients to ensure educational needs are met
  • Acts as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns
  • Meetings - Attends team meetings, phone conferences, and trainings as needed. May assist with onboarding and training of new teammates.
  • Reporting - Works closely with supervisor/manager to meet objectives, deadlines, and reporting/measurement requirements as they pertain to patient education. Reviews trends with team and operational leadership.
  • Field Relationships - Builds and maintains relationships with field partners (e.g. Insurance Counselors, Facility Administrators, Social Workers, Administrative Assistants etc.) to ensure seamless patient support.
  • Participates in Team/Department/Village-wide Improvement Projects as needed
  • Other duties as assigned.


Hours Per Week: 40 hours full time
Schedule/Shift: M-F, 8-5
Dress Code:
Business Casual
Sourcing / screening strategy:
  • Generally, teammates are assigned their book of business for the day/week​​​​​​​ which will have a roster of patients they need to perform outbound calls to and work to get on the phone. The goal is to educate them about treatment, payment/insurance coverage, and how they can be supported to afford dialysis.
  • Medicaid primary patients are their wheelhouse patients
  • Medicaid re-eligibility
  • Connecting patients with insurance representatives to schedule appointments
  • Some inbound calls candidates will be expected to receive
  • Much more of an outbound call environment where these individuals will be reaching out to the patients


  • Varies on a day-day basis
  • 1 education every hour is their benchmark
  • ~8 patients/day is the typical volume
  • To get to that number, since it is mostly outbound calls, they will typically be dialing 35-40 patients per day
  • 9-14 educations is their goal
  • The time spent on the phone can range quite a bit given the need of a patient
    • 15-20 minutes for full education of a patient who is a pretty standard case
    • ​​​​​​​30-45 minutes, or even a bit longer, if the patient has a lot of questions and a serious case to navigate.


  • Must sit out of the following markets:
    • Denver (Hybrid) - candidates will come into the office once per week as a team, which is usually on Wednesday. Training will be onsite for the first couple weeks as they get up to speed.
  • Must have a basic understanding of healthcare insurance companies, ideally Medicaid.
  • Strong telephonic/customer service skills.


  • $20 - $22


  • Business Casual