Patient Concierge - FT (OP Clinic)

Job Description:

An outpatient clinic in the Overland Park area is looking for a dedicated and hospitable Patient Concierge to join their team!

Job Title: Patient Concierge

Location: Overland Park, KS

Job Type: Full Time, In-Person

Shift: Monday-Friday 7:30 AM-4:30 PM or 8:30 AM-5:30 PM (Depending on team needs)

Pay: $18-20 / hour DOE

Key Responsibilities:

• Triage patient-related messages and questions in a timely manner
• Assist patients with resolving issues within the scope of practice or utilizing a member of the clinical care team including Physicians, Advanced Practice Providers, Clinical Navigators and other staff members
• Check and disperse daily faxes to the appropriate team member
• Scanning documents and maintaining medical records into practice management systems
• Enter claims for collections on FMLA, Rating Letters, etc.
• Recognize, welcome and register patients at check in. Serve as a role model for patient service.
• Guide patients through intake processes, new patient forms, copies of office policies and legally required documents. Assist in full completion and accuracy of paperwork.
• Complete transactions using POS systems, reconcile daily collections reports
• Provide coverage in multiple office locations as needed, including urgent care clinics
• Verify insurance and benefits for patients
• Attend mandatory full staff and clinical meetings and acknowledges receipt of and reviews minutes if absent
• Adhere to all company policies and procedures

What We're Looking For:

• Healthcare Background - at least 1 year preferred
• Tech Savvy
• Proficiency in Microsoft Suite
• Multitasker that can manage multiple chats and in-person conversations
• High Energy
• Customer Service Oriented

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.