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Patient Collections Specialist

Posted: October 25, 2023
Salary:Up to US$21 per hour
Job type: Contract
Discipline:Revenue Cycle
Work Location:On-site

Job description

Our client, one of the most innovative pharmeceutical companies in the nation, are looking for 2 In-Persion Patient Collections Specialist's to join their team. Apply if qualified and interested!
-In-Person role! 2+ years Healthcare Experience required!
-5 month contract to hire role
-Northwest Plano (Zip code: 75024)
Overview of responsibilities/Typical Day
    • These individuals will be responsible for handling upwards of 50+ outbound calls and up to 30 inbound calls per day to collect money from patients (credit card payments entered into their internal portal or inputting insurance into the system).
    • Must be comfortable working Excel, inputting filters (must know this), working spreadsheets
    • Will be using Framework and ACCPAC (their software)
    • Must be comfortable talking to patients, rarely will have to call insurance company. But might have to on ocassion.
    • Must understand and know what a EOB, copay, deductible is
    • Pharmacy experience is a plus, but any patient collections experience willl do.

Why you will love working here:

  • Strong track record of providing excellent work/life balance
  • Comprehensive benefits package and competitive compensation
  • Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.
3-5 Must Have Skills/Qualifications
  • Excel basics (hot to apply a filter in Excel, work spreadsheets)
  • patient collections experience
  • handling call volume 50+ outbound calls daily
  • understand what EOB, copay, deductible is
  • ability to take credit card payments over the phone
Nice to Have Skills
  • Framework or ACCPAC software experience
Soft Skill/Attribute Requirements
  • great customer service
  • empathetic
  • ability to handle irate caller
Schedule/Shift: M-F 7-8am flex start (40 hours per week)
Dress Code: Business casual