Medix is hiring for a full-time Patient Care Specialist out of Brentwood, TN!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive:

• Answering and managing a high volume of inbound/outbound in a polite and timely manner
• Communicates with patients and teammates, in a courteous, professional, cooperative & mature manner
• Routinely demonstrates superior customer service skills
• Promptly answering emails and online chats messages
• Scheduling appointments using computerized scheduling systems
• Effectively uses computerized scheduling system to document patient records using proper English grammar, spelling, and syntax
• Resolve patient issues and consistently meet or exceed patient's service expectations
• Maintain accurate patient accounts by obtaining, recording, and updating personal/financial/insurance information
• New patient registration, healthcare insurance verification and scheduling
• Meet performance goals established for the position in the areas including but not limited to: efficiency, call quality, attendance, calls per day, patient satisfaction
• Communicates all critical and/or functional concerns to the Manager and makes recommendations for solutions.
• Protects patients' rights by maintaining confidentiality of personal and financial information and follows HIPAA regulations

MINIMUM QUALIFICATIONS:

Education: High School Diploma or equivalent preferred

Experience: 1 to 3 years related experience required

Schedule/ Shift:

• Full time, Monday through Friday 7:30AM-4:30PM

Benefits:

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances)
• Health Benefits / Dental / Vision (Medix Offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s).
• Short Term Disability Insurance
• Term Life Insurance Plan

**This position is fully onsite**

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.