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Patient Care Coordinator

Posted: September 15, 2023
Salary:US$15.00 - US$20.00 per hour + Medical, Vision, Dental, PTO
Location:Town of Oakfield
Job type: Contract
Discipline:Revenue Cycle
Work Location:On-site

Job description

We are seeking a self-motivated and reliable individual to fill our Patient Care Coordinator vacancy. Strong tenure and organizational skills are necessary. Prior healthcare experience is not necessary.

*You must be COVID-19 vaccinated to be considered*

Patient Care Coordinator

Location: Fond du Lac, WI

Pay: $15-$20/hr based on experience and shift

Schedules available: Mon-Thurs, 10p-7 a (overnight) or Mon-Fri, 7a-3:30p

Training schedule: Mon-Fri, 7a-3:30p


  • Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
  • Utilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information
  • Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirements
  • Verifies insurance coverage, benefits and creates price estimates, reverifications as needed
  • Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
  • Identifies outstanding balances from patient's previous visits and attempts to collect any amount due
  • Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge
  • Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
  • Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary
  • Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
3-5 Must Have Skills/Qualifications:
  • Strong Attendance & Tenure
  • Customer Service Experience
  • Professional Demeanor
  • Willingness to Learn
Nice to Have Skills:
  • EMR Experience - Working through Work queues
  • Healthcare Experience
Soft Skills or Behaviors:
  • Organized