Patient Care Coordinator

Where: Austin, TX (78757)

Pay: $23 - $26/hour, depending on experience

Start: April

Shift: Monday - Friday 9am - 6pm

Contract to Hire Role: 1040 Hours

Dress Code: Scrubs (Dark Grey, Dark Navy Blue, or Black) OR Business Casual.

Qualifications:

• Active LPN/LVN license in the state where patients are located, Foreign Nursing Grad, or Foreign Medical Grad
• 1 year of experience as an LPN or LVN
• Senior Medical Assistant
• Familiarity with Medicare and Medicaid insurances and programs
• Experience in Aprima (EHR) preferred

Essential Duties and Responsibilities:

• Provide medical triage, consistent with scope of practice and competency, for inbound clinical inquiries (via telephone calls and patient portal messages), including inquiries related to new / emerging medical conditions or sick calls, requests for new orders, and questions about medications
• Maintain a paneled caseload of lower acuity patients and will be responsible for tasks such as care plans and proactive outreach
• Initiate the SBAR process and utilizes appropriate triage protocols when assessing a clinical situation and providing recommendations to patients and providers
• Document all phone calls and patient interactions in the EHR promptly by utilizing standard clinical documentation guidelines as required
• Review, transcribe, communicate and processes providers' verbal orders, as requested
• Assist with patients' medication refill requests, via telephone requests and fax requests, including checking for duplicate refill requests and preparing necessary refill information for provider to review

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.