Patient Care Coordinator

Location: Orlando, FL 32819

We are seeking a detail-oriented and customer-focused Patient Care Coordinator to join our team. In this role, you will be responsible for processing pharmacy shipments, handling customer inquiries, and ensuring compliance with company policies and healthcare regulations. The ideal candidate will have experience in pharmacy operations, prescription processing, and customer service within a healthcare setting.

🔹 Process Pharmacy Shipments

• Verify patient information and prescription details for delivery.

• Input and confirm payment methods and process transactions.

• Utilize company systems to update patient information and select appropriate delivery carriers.

• Maintain accurate records of customer interactions, including shipment details and call logs.

🔹 Provide Customer Support

• Respond to customer inquiries via phone and email regarding prescriptions, refills, transfers, payments, and order status.

• Utilize company systems, training, and manuals to resolve customer and associate inquiries.

• Ensure confidentiality and security of patient health information in compliance with HIPAA regulations.

• Research and resolve billing discrepancies, insurance concerns, and order processing issues.

🔹 Ensure Compliance & Ethical Standards

• Adhere to company policies, procedures, and ethical standards.

• Implement action plans to maintain compliance and resolve issues.

• Utilize the Open Door Policy to report concerns and improve processes.

✅ Experience: 1-2 years of customer service, pharmacy, or healthcare experience preferred.
✅ Education: High school diploma or equivalent required; pharmacy technician certification is a plus.
✅ Technical Skills: Proficiency in pharmacy management systems, insurance verification, and Microsoft Office.
✅ Knowledge: Strong understanding of HIPAA regulations, prescription processing, and medical terminology.
✅ Soft Skills: Excellent communication, problem-solving, and multitasking abilities.
✅ Attention to Detail: Accuracy in handling sensitive patient information and processing prescriptions.

📩 Apply today!

Job Type: Full time

Compensation: $18 hourly

Hours: 40 hours/week - Mon-Fri

Location: Orlando, FL 32819

Start Date: ASAP

Benefits: In order to be eligible for health benefits, you must be employed for 30 days and must average 30 hours per week over your first four weeks on assignment. If you become eligible and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s).

As an employee with Medix, you can choose to enroll in our Benefits Program during your eligibility period and enjoy:

401(k) Retirement Plan (After 6+ months of service, during a 401k enrollment period)

Medical, dental and vision plans with The American Worker, as well as three Major Medical Plan options!

Prescription Programs

Short Term Disability Insurance

Term Life Insurance Plan

Accrued time off

Apply Today! #MedixEast

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.