Patient Care Coordinator

Job Details

Posting Date: 10/15/2024
Reference ID: 234836
Location: Orlando, FL
Work Location: Specialty Pharmacy Call Center
Discipline: Customer Service / Healthcare
Setting: Closed Door Pharmacy / Call Center
Job Type: Contract-to-hire
Salary Expectations/Pay Rate: $18/hr
Schedule/Shift:
- Training: 3 weeks, Monday-Friday, 8:00 AM - 5:00 PM
- Post-training: Must be available Monday-Friday between 8:00 AM - 9:00 PM for an 8-hour shift

Responsibilities/Job Duties:

Set up pharmacy shipments by verifying patient information, prescription details, and method of payment
Process patient information using client systems and coordinate delivery with carriers
Provide exceptional customer service to pharmacy patients via phone and email
Resolve customer inquiries, maintain patient confidentiality, and process call requests (e.g., refills, payments, new prescriptions)
Research and resolve discrepancies with customer orders, including billing issues
Follow company policies, procedures, and standards of ethics and integrity
Work collaboratively with managers, co-workers, and business partners to meet goals, deadlines, and expectations

Minimum Skills/Qualifications:

Benefits:

Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances)
Health Benefits / Dental / Vision (Medix Offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s).)
401k (eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1)
Short Term Disability Insurance
Term Life Insurance Plan