Patient Care Coordinator

Patient Care Coordinator - Specialty Pharmacy Call Center

We are seeking dedicated Patient Care Coordinators to join a specialty pharmacy call center team. This role is essential in supporting patients with their pharmacy needs, ensuring efficient communication, and facilitating timely prescription deliveries. If you have a passion for customer service and enjoy working in a fast-paced environment, this opportunity is for you!

Key Responsibilities:

• Coordinate pharmacy shipments by verifying patient information and processing prescriptions for delivery.
• Manage payment methods and input information using internal systems for order processing and delivery logistics.
• Log patient details, including call information, delivery preferences, and method of payment.
• Provide top-tier customer service by responding to patient calls and emails regarding their prescriptions.
• Handle requests for refills, transfers, payments, and new prescriptions while maintaining patient confidentiality.
• Identify and resolve discrepancies related to customer orders and research billing issues.
• Collaborate with pharmacists to ensure seamless onboarding for patients, transferring calls as necessary.
• Adhere to company policies, procedures, and ethics to ensure compliance and operational efficiency.
• Prioritize tasks based on deadlines and expectations, communicate progress, and adjust to feedback and changes.

Must-Have Qualifications:

• Prior experience in a call center environment.
• Strong customer service skills with the ability to handle inquiries and resolve issues effectively.

Nice-to-Have Qualifications:

• Experience in healthcare-related customer service.

Soft Skills:

• Compassionate and patient-focused.
• Dependable, with strong attention to detail and problem-solving skills.

Schedule & Training:

• Training: 3 weeks, Monday to Friday, 8 AM - 5 PM.
• Regular Schedule: Candidate must be available Monday to Friday, 8 AM - 9 PM, for an 8-hour shift within that timeframe.

Benefits (for full-time employees):

• Competitive pay.
• Multiple health plans.
• 100% paid college tuition and books.
• Performance-based incentive awards.
• 401(k) match and stock purchase plan.
• Paid maternity and parental leave, including 16 weeks of paid time off for birth mothers.
• Paid time off (PTO).
• 10% employee discount at company retail locations.

If you're looking for a rewarding role in a supportive and dynamic environment, apply today to become part of this impactful team!

Medix is acting as an Employment Agency in relation to this vacancy.