Patient Care Coordinator

Are you currently in the job market for a full time role? Medix is hiring multiple Patient Care Coordinators to work for a well known healthcare organization in Orlando, FL and the company is looking to get people started ASAP! See below for more information on the position.

Job Overview:

• The Patient Care Coordinator will be working in a call center environment and assisting pharmacy customers via phone
• This organization is looking to get people started as soon as October 21st
• Pay: 18.00/hr
• Shift: Must be available Monday - Friday 8:00 AM - 9:00 PM for an 8 hour shift

Job Requirements:

• Experience working in a fast paced call center environment
• Excellent customer service skills
• Healthcare customer service experience is preferred, but not required
• This position is fully in person

Job Responsibilities:

Pharmacy Shipment Setup:

• Verify patient information and prescriptions for delivery.
• Input and confirm method of payment.
• Process patient information and delivery details using designated systems.
• Log calls and maintain accurate customer records (e.g., name, date of birth, address, payment method, call notes, shipping details).

Customer Service:

• Respond to customer inquiries via phone and email.
• Utilize training materials and manuals to resolve inquiries effectively.
• Maintain confidentiality of patient health information.
• Process call requests, including refills, transfers, payments, new prescription requests, and pricing inquiries.
• Identify and resolve discrepancies in customer orders.
• Research and address billing issues.

Compliance and Ethics:

• Adhere to company policies, procedures, and ethical standards.
• Implement action plans to ensure compliance.
• Utilize the Open Door Policy for addressing concerns.

Work Assignment Management:

• Complete assignments and prioritize tasks using established policies and resources.
• Collaborate with managers, colleagues, and business partners to identify priorities and deadlines.
• Communicate progress and share information effectively.
• Identify opportunities for improvement and adapt to changes based on feedback.