Patient Billing & Collections

Patient Collections Specialist

Location: Brentwood, TN
Pay: $18-21/hr
Schedule: Monday - Friday, 7:00 AM - 3:30 PM

Overview: We are seeking a Patient Collections Specialist to join our team.

In this role, you will be responsible for managing patient balances, making outbound calls to collect payments, and facilitating communication between clinics and patients.

Key Responsibilities:

• Run daily reports to identify self-pay patients needing payments processed.
• Handle all self-pay payments.
• Communicate with clinics regarding patient status.
• Answer phone calls from patients and clinics.
• Follow up with patients on declined payments.

Qualifications: Must-Have Skills:

• Excellent customer service skills.
• At least 1 year of experience in a patient follow-up or self-pay collections role.
• Strong communication skills.
• High School Diploma or GED.

Nice-to-Have Skills:

• Understanding of insurance terminology.
• Insurance follow-up experience (Medicare, Medicaid, Commercial).
• Read and interpret an explanation of benefits.