Patient Accounts Specialist II

Are you passionate about helping patients and managing billing accounts in a healthcare setting? We are looking for a dedicated Patient Accounts Specialist to join our team and play a key role in ensuring timely payments and maintaining positive patient relationships. If you have experience in collections, billing, or customer service and are committed to providing exceptional service, we want to hear from you!

***ONSITE ROLE WITH HYBRID CAPABILITY AFTER TRAINING***

Schedule - M-F 8-4:30 OR 8:30-5

Key Responsibilities:

• Manage and Collect Outstanding Balances: Handle self-pay accounts, ensuring timely collection of outstanding balances.

• Patient Communication: Reach out to patients via phone, email, or mail to discuss outstanding payments and provide assistance.

• Review Payment Plans: Assess patient accounts to determine the most appropriate payment plan or financial assistance options.

• Accurate Documentation: Log all communications and payment arrangements in the billing system, maintaining clear and accurate records.

• Provide Bill Explanations: Offer clear and accurate explanations of bills, insurance coverage, and payment responsibilities.

• Collaborate Across Departments: Work closely with other departments to resolve billing discrepancies and issues.

• Compliance: Ensure that all payment policies and procedures are followed, maintaining compliance with healthcare regulations.

• Tracking and Reporting: Monitor and report on collection efforts and payment statuses.

• Patient Inquiries: Respond promptly and professionally to patient inquiries regarding billing and payment concerns.

• Assist with Payment Plans: Help patients set up payment plans or connect them with financial assistance options when applicable.

• Maintain Professionalism and Empathy: Approach each patient interaction with professionalism and empathy, ensuring a positive experience.

Qualifications:

• Education: High school diploma or equivalent required; Associate's or Bachelor's degree preferred.

• Experience: Previous experience in billing, collections, or customer service, preferably in a healthcare setting.

• Knowledge: Familiarity with EOBs (Explanation of Benefits), billing processes, insurance protocols, and payment systems.

• Skills: Strong verbal and written communication skills, with the ability to explain complex billing information clearly.

• Organizational Skills: Detail-oriented with the ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

• Technical Proficiency: Proficient with MS Office and billing software.

• Confidentiality: Ability to manage sensitive patient information with confidentiality and professionalism.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.