Job Overview:
We are seeking a Patient Account Representative to handle incoming patient calls and make outbound calls to collect outstanding balances. This role requires excellent customer service, clear communication, and attention to detail. You will assist patients with billing inquiries, provide payment options, and document interactions.

Key Responsibilities:

• Handle incoming calls regarding billing, balances, and insurance.
• Make outbound calls to collect patient liabilities.
• Use scripts to explain amounts owed and offer payment solutions.
• Document call outcomes and follow up as needed.
• Address patient concerns with professionalism and empathy.

Qualifications:

• High school diploma or equivalent required; associate's degree preferred.
• Previous customer service or billing experience preferred.
• Strong communication and problem-solving skills.
• Ability to manage high call volumes and maintain professionalism.

Pay is $18.50/hr and this is a contract to hire position - fully onsite!

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.