Follow-Up and Payment Management: Proactively follow up on outstanding balances, contacting patients by phone to discuss and resolve account details, ensuring timely payment.
External Collection Actions: Manage accounts for external collection actions as a last resort, after all internal collection efforts have been exhausted.
Payment Processing: Process payments over the phone and set up payment plans as needed to support timely account resolution.
Credit Research and Refund Processing: Research and prepare patient credits, coordinating with the accounting team to process approved refunds accurately and efficiently.
Patient Information Management: Update and maintain accurate demographic information to ensure clear and accurate patient statements.
Call Volume Management: Efficiently manage a high call volume, with a target of handling approximately 300 calls per week (around 60 calls per day) professionally and effectively.

Qualifications

Experience: 1-2 years in self-pay, billing customer service, or collections roles, with proven skills in account management.
EMR Knowledge: Familiarity with Electronic Medical Records (EMRs), with NextGen experience being a plus.
Customer Service: Strong customer service skills, with the ability to communicate effectively and empathetically with patients.
EOB Knowledge: Solid understanding of Explanation of Benefits (EOBs) to accurately interpret and explain account information.

Schedule

Compensation

Medix is acting as an Employment Agency in relation to this vacancy.

Patient Account Representative