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Patient Access Representative

Posted: September 18, 2023
Salary:US$14.00 - US$15.00 per hour + PTO, Medical, Dental, and Vision
Job type: Permanent
Work Location:On-site

Job description

1235 E. Cherokee Street Springfield Missouri 65804

Overview of Responsibilities

Location is for the ED department in Springfield:

Details below:

The needs are registration in the ER - Do bedside registration and obviously, the patients are not scheduled. Go to the patients bedside, so talent will be on feet a lot. Use a lot of teamwork and multitasking - being in the ER, things are crazy. Level 1 trauma and level 1 Stroke Center so get a lot of variety on patients. Also see lots of behavioral health patients. 4:30p is the busiest time of the day, so Talent cannot come in and ease into the shift, Have to jump in and go.

*Training is 2 weeks long, a lot of virtual classes. Some classes have anywhere from 20-200 people on the call, very fast paced. Talent will work at their pace.

Experience to search for:

Front Office Representatives, Front Desk Receptionist, Receptionist, Front desk, Front Office, Clerk, Medical Secretary, Medical Support Assistant, Registration Clerk, Community Coordinator, Medical Office Clerks, Medical Receptionist, Assistant, Personal Assistant, Medical Records Back Office, Medical Office, etc.
Can also search Hotel names
Customer Service Representatives, CSR, CCS, etc
Cashiers (any industry)
Host, hostess, bartender, waitress, waiter, server, sandwich artist, team member, etc
Accounts resolution specialist, data entry clerk, Patient Coordinator
ANY healthcare related experience (with the exception of MA, CNA, etc.) - ideally within an office setting (maybe Caregiver) but does not have to be a healthcare background.

Needs/Schedule - no talent will work over 40 hours a week! They are open 24/7, so talent have to be flexible.

Total of 2 openings here - ideal shift times would be:
Mon-Fri 4:30pm-1:00am weekends are 6p-2:30a
Mon - Fri 3:00p-11:00pm - this is coming open end of October but hiring for it now
Would take someone wanting PRN - need to complete standard 2 week training schedule
All ER coworkers (except PRN) are scheduled every other weekend and holidays on a rotating basis.
If work the weekend, they have days off during the week. All ER shifts are a set schedule for 2 weeks, that repeats every 2 weeks.
Most shifts are 10 hr shifts but do have a couple that are 8 hr shifts and one that is a 12 hr shift. Let me know what talent desire here.

Extra Insight

EMR - Epic

Soft Skills and Successful Backgrounds - retail, fast food, good with collections, hotel, bank tellers. Strong retail or collection background, customer service, self starters. Outgoing, customer service, do what others won't (if a patient needs a blanket, they get it)
They have a PTO calendar and people can request off, but during the 3 week training, they really need people to not take off because they get so behind and would have to start over.
Lunch is 30-45 min

**Attire is business professional (can wear black scrub pants, but need nice shirts (polos)), and black tennis shoes. Once go perm, there is a uniform policy which is black pants, black tennis, and a Mercy logo on shirt.
Pay difference on shifts - only for ED department (if work 3-11:30a, then once go perm, could get a $1 or $1.25 raise for that shift) NO pay difference while on contract.
Volume - ED is the busiest, but all teams are VERY fast paced. all see about 50 patients within a 8 hour shift and up from there (touch about 30-40 on slow day)

COVID info:
still wearing masks onsite (regardless of vaccine or not)
Fully vaccine before starting ideally (could start someone who has had the first shot and due for 2nd, but it would need to be done before they are out of the 3 week training)
will not start talent on waivers, have to be fully compliant.


Mercy's Patient Registration coworkers are the first non-clinical coworkers that interact with many of our patients.
Are reassuring while collecting accurate patient data at the bedside.
With competency and compassion, these coworkers help patients understand their insurance benefits and educate them on financial responsibilities.
Are able to discuss payment options and assistance, as necessary
The Patient Registration coworker will facilitate all components of the patients' entrance in to any Mercy facility.
This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection.
The Patient Registration coworker will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.
This position requires our coworkers to be moving around the hospital for the majority of shift.
Coworkers provide services consisting of registration, financial clearance and partner with other departments to provide knowledgeable clerical support and much more.

Ideal Qualifications

1-3 years clerical experience preferred.
Experience with medical terminology and insurance plans preferred.
High School diploma required some college helpful.

Minimum Skills, Knowledge And Ability Requirements:

Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
Strong organizational skills; attention to detail
Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Selling Points
What Mercy Offers (Great selling points, please be sure to mention these)

Are rooted in the sisters who founded the organization, and great support for people. Open all meetings in prayer, so would mention to talent that "Are a faith based organization" so are aware.
Performance Incentive available offered for those individuals who meet or exceed performance and attendance standards - reviews each quarter, and extra $400 if things are going well, and good attendance once go perm.
There is a career ladder - go over what need to do and how can move up and improve (takes a year before really moving up)
Could get Shift Differential Incentive Pay when go perm.
Tuition assistance for furthering education
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including working 48 hours or more per pay period!