Responsibilities:

1. Patient Registration: Greet patients upon arrival, collect demographic and insurance information, and enter data accurately into electronic health records (EHR) or registration systems.

2. Insurance Verification: Verify insurance coverage and benefits, including eligibility, co-pays, deductibles, and authorization requirements. Communicate financial responsibilities to patients and address insurance-related inquiries.

3. Appointment Scheduling: Schedule patient appointments for medical consultations, diagnostic tests, procedures, and follow-up visits based on physician orders and availability.

4. Patient Assistance: Provide assistance and guidance to patients regarding registration processes, paperwork completion, financial assistance programs, and other resources available to support their healthcare needs.

5. Confidentiality and Compliance: Maintain patient confidentiality and adhere to privacy regulations (e.g., HIPAA). Ensure compliance with institutional policies, insurance regulations, and billing requirements.

6. Communication: Communicate effectively with patients, family members, healthcare providers, and other staff members to coordinate appointments, resolve issues, and relay important information accurately and courteously.

7. Financial Counseling: Collaborate with financial counselors to assist patients with insurance-related inquiries, payment options, financial assistance programs, and payment arrangements as needed.

8. Quality Assurance: Review registration data for accuracy and completeness, identifying and resolving discrepancies or errors promptly. Participate in quality improvement initiatives to enhance the patient registration process.

9. Emergency Response: Maintain composure and efficiency during high-stress situations, such as emergency room admissions or sudden influxes of patients, to ensure timely registration and assistance.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.