Healthcare
Hire the right healthcare staff with speed and precision locally or nationwide.
Back to jobs
Patient Access Representative
Job description
We are seeking a detail-oriented and team-focused individual to join our team as a Patient Access Represenative. This role is crucial to ensuring a smooth and efficient process for assigning patient beds while maintaining adherence to hospital policies and patient care standards. The ideal candidate will be adaptable, calm under pressure, and capable of working collaboratively with nursing supervisors and other healthcare staff.
Key Responsibilities:
Bed Assignment Coordination:
- Assign patient beds based on detailed criteria such as service type, isolation orders, private room requests, patient gender, and surgeon assignments.
- Ensure patients of the same surgeon are not placed in the same room unless explicitly approved.
Patient Admission and Registration:
- Admit and register patients when not assigned to bed board duties.
- Accurately input patient information into the system, ensuring all records are complete and compliant with hospital policies.
Communication and Collaboration:
- Handle high-volume phone calls related to bed assignments with professionalism and efficiency.
- Work closely with Nursing Supervisors to address bed placement challenges and implement solutions.
Adaptability and Teamwork:
- Flexibly rotate between bed board duties and patient admissions as needed, prioritizing the primary responsibilities of the role.
- Support team operations with a positive attitude and willingness to adjust to varying workflows.
Requirements:
- Strong attention to detail and the ability to process complex information quickly and accurately.
- Ability to remain calm and professional under pressure, especially during high call volumes.
- Excellent communication and teamwork skills.
- Flexibility to work varied shifts, including early mornings, evenings, and occasional Saturdays.
- Prior experience in patient registration, hospital administration, or bed management is preferred but not required.
Work Schedule:
- Operating hours: Monday-Friday, 6:30 AM - 9:00 PM; Saturday, 8:00 AM - 5:00 PM.
- Flexibility to work early ("open" 6:30 AM - 2:00 PM) or late shifts ("close" 12:30 PM - 9:00 PM) one day a week.
- Regular weekday hours (8:00 AM - 4:00 PM) with availability to work 1 Saturday per month (overtime eligible).
- Additional hours as needed during the week to support team needs.
Why Join Our Team?
This position offers an opportunity to contribute to patient care in a critical support role while building valuable skills in healthcare operations. If you thrive in a dynamic environment and enjoy making an impact in a team-oriented setting, we encourage you to apply.
For California Applicants:
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.