Patient Access Representative

1. Patient Registration: Greet patients upon arrival, collect demographic and insurance information, and enter data accurately into electronic health records (EHR) or registration systems.
2. Insurance Verification: Verify insurance coverage and benefits, including eligibility, co-pays, deductibles, and authorization requirements. Communicate financial responsibilities to patients and address insurance-related inquiries.
3. Appointment Scheduling: Schedule patient appointments for medical consultations, diagnostic tests, procedures, and follow-up visits based on physician orders and availability.
4. Patient Assistance: Provide assistance and guidance to patients regarding registration processes, paperwork completion, financial assistance programs, and other resources available to support their healthcare needs.
5. Confidentiality and Compliance: Maintain patient confidentiality and adhere to privacy regulations (e.g., HIPAA). Ensure compliance with institutional policies, insurance regulations, and billing requirements.
6. Communication: Communicate effectively with patients, family members, healthcare providers, and other staff members to coordinate appointments, resolve issues, and relay important information accurately and courteously.
7. Financial Counseling: Collaborate with financial counselors to assist patients with insurance-related inquiries, payment options, financial assistance programs, and payment arrangements as needed.
8. Quality Assurance: Review registration data for accuracy and completeness, identifying and resolving discrepancies or errors promptly. Participate in quality improvement initiatives to enhance the patient registration process.
9. Emergency Response: Maintain composure and efficiency during high-stress situations, such as emergency room admissions or sudden influxes of patients, to ensure timely registration and assistance.

Requirements:

• Strong attention to detail and the ability to process complex information quickly and accurately.
• Ability to remain calm and professional under pressure, especially during high call volumes.
• Excellent communication and teamwork skills.
• Prior experience in patient registration, or hospital administration is preferred but not required.

Work Schedule:

• 35 Hour work week - Need to be flexible between 8a-6p Mon-Fri, 8 Hour shift (1 hour unpaid lunch).