Patient Access Representative

Title: Patient Access Specialist (Registration)
Contract Duration: 8 weeks (possibility for extension based on circumstances, but not guaranteed)
Shift:

• Monday, Wednesday, Thursday, Friday (4 x 10-hour shifts)
• 7:00 AM - 5:30 PM (30-minute lunch break)

Position Overview:
The Patient Access Specialist plays a vital role in ensuring a smooth and efficient patient experience. You will manage the patient registration process, ensuring all necessary information is obtained for accurate billing and scheduling. Your responsibilities include:

• Greeting patients and providing exceptional customer service.
• Answering phones, scheduling procedures (surgery, outpatient groups, labs), and registering patients.
• Collecting and verifying demographics, insurance details, authorizations, and codes from patients or their representatives.
• Utilizing EPIC (EHR) for accurate data entry and exam order management.
• Contributing to optimal patient flow and staff efficiency.

Must-Have Qualifications:

• Proficiency in EPIC (EHR).
• High school diploma or equivalent.
• Strong customer service skills (in-person and over the phone).
• Basic knowledge of insurance processes, coding, and authorizations.
• Familiarity with revenue cycle functions such as AR and collections.
• Excellent computer proficiency.

Nice-to-Have Qualifications:

• Knowledge of medical terminology.
• Cash handling experience.
• Understanding of hospital policies, procedures, and systems.
• Strong organizational skills and ability to prioritize in high-pressure situations.
• Problem-solving skills with the ability to assess multiple factors in decision-making.
• Ability to work effectively under stress, maintaining accuracy and composure during high-volume periods.

Why Join Us?
This is an excellent opportunity to work in a dynamic healthcare environment, making a direct impact on patient care and experience. If you are organized, detail-oriented, and thrive in a fast-paced setting, we encourage you to apply!

Benefits:

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances)

• Health Benefits / Dental / Vision (Medix Offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s).)

• 401k (eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1)

• Short Term Disability Insurance

• Term Life Insurance Plan

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.