Patient Access Representative

Job Posting: Patient Registration Specialist

Location: Bakersfield
Schedule: Flexible, with peak hours from 11 AM - 11 PM. Shifts include evenings, nights, holidays, and weekends (10-hour shifts).

Position Overview

We are seeking a dedicated Patient Registration Specialist to join our team. In this role, you will be responsible for ensuring a seamless registration process for patients while providing excellent customer service. This includes verifying insurance, collecting payments, and maintaining accurate patient records. If you are detail-oriented, experienced in healthcare administration, and passionate about delivering outstanding service, we want to hear from you!

Key Responsibilities

• Register and pre-register patients, ensuring accurate and timely data entry.
• Verify insurance eligibility, benefits, and authorizations across various payers (HMO, PPO, Medicare, Medi-Cal, etc.).
• Confirm and update patient demographics.
• Explain hospital policies, patient financial responsibilities, and rights.
• Collect co-payments, co-insurance, and deductibles.
• Provide exceptional customer service, addressing patient inquiries with professionalism.
• Perform general administrative duties, such as maintaining files, scheduling appointments, and producing correspondence.

Required Qualifications

• Experience: Minimum 2 years in healthcare registration or related administrative roles (hospital or clinic settings preferred).
• Skills:
  • Proficient in insurance verification, authorization processes, and billing.
  • Familiarity with HMO, PPO, Medicare, Medi-Cal, and commercial payers.
  • Type 45 WPM with 10-key proficiency.
  • Strong computer skills, including proficiency in Excel.
• Education: High school diploma or GED required.
• Attributes:
  • Excellent communication and customer service skills.
  • Ability to handle confidential information with professionalism.
  • Strong organizational skills and attention to detail.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Medix is acting as an Employment Agency in relation to this vacancy.