A world-class Healthcare organization is seeking experienced Customer Service Representatives to join their Patient Access Team.

This is a Fully Remote, contract opportunity. Candidates must live in Washington State and be able to do IT kit pickups from one of the following locations: Seattle, Tacoma, Renton, Bellevue, Everett, Spokane.

Overview:

• Perform general patient access and registration duties in EPIC Practice Management, such as, answer telephones, make appointments, maintain provider templates and appointment schedules, verify patient demographics and insurance coverage.
• Perform general patient account management duties, such as, obtain prior authorization for services, process items in the appropriate work queues to complete registration and enter service capture data.
• Ensure patient accounts and coverage structures meet company's health plan and Washington standards and billing requirements of various payers.
• Function as liaison to Patient Financial Services and the Health Plan. Communicate with external government payors and employers, as necessary.
• Work directly with patients on billing related matters and provide fee estimates to patients
• May perform duties related to cash collection and depositing.
• Demonstrate strong customer service and communication skills.
• Adhere to HIPAA and patient confidentiality requirements.

Essential Responsibilities: Patient Access and Registration:

• Answer phones.
• Perform appointment making processes.
• Complete accurate patient registration, such as, verification of patient demographics and payor coverage.
• Perform check-in, check-out, admit and discharge tasks.
• Build and maintain appointing templates. Perform MyGH set up verification.
• Communicate with patients via multiple channels.

Customer Service:

• Adhere to behavior & appearance standards.
• Demonstrate strong customer service and communication skills.
• Treat customers with courtesy and respect.
• Adhere to HIPAA and patient confidentiality requirements.
• Cash Collection and Depositing: Collect co-pays and cost shares for services.
• Process refunds. Perform daily cash reconciliation and reporting for retail transactions.
• Process daily till closeout.
• Prepare bank documentation, combine and reconcile deposits of cashiers in the facility

Requirements:

• Call Center experience (preferred)
• Administrative experience in a Healthcare setting (preferred)
• Strong Customer Service Experience

Additional Requirements:

• Outgoing personality
• Flexible and self-motivated
• Quick learner and Problem Solver

Schedule:

Training: 1-3 weeks; Monday-Friday 8AM - 5PM ***There is a Zero-Tolerance policy for any time missed during training***

After Training you will be assigned one of the following shifts Monday-Friday: 8am-4:30pm, 8:30am-5pm, 9am-5:30pm, 10am-6pm

Pay: $15-19 per hour depending on experience

Length: 520 Hours (approximately 13 weeks) *Contract Opportunity

*Possibility of long-term employment with client company if they have internal openings at the end of the contract period

Benefits Provided by Medix:

In order to be eligible for health benefits, you must be employed for 30 days and must average 30 hours per week over your first four weeks on assignment. If you become eligible and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s).

As an employee with Medix, you can choose to enroll in our Benefits Program during your eligibility period and enjoy:

• 401(k) Retirement Plan (After 6+ months of service, during a 401k enrollment period on 1/1 or 7/1)
• Medical, dental and vision plans with The American Worker, as well as three Major Medical Plan options!
• Prescription Programs
• Short Term Disability Insurance
• Term Life Insurance Plan

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.