Key Responsibilities:

• Utilize computerized scheduling, registration, and verification systems (EMR Epic) to manage patient access.
• Obtain and verify patient information to meet clinical and financial requirements.
• Triage and redirect calls for the Patient Access Center, adhering to provided scripts and guidelines.
• Provide patients with the necessary information to prepare for their appointments.
• Maintain and meet performance standards such as handling calls within a 6-minute range and adhering to break and shift schedules.
• Handle inbound and outbound calls with a focus on quality over quantity.
• Support patients and healthcare staff with professional communication and problem-solving skills.

Must-Have Skills/Qualifications:

• 3+ years of experience in healthcare customer service.
• Strong knowledge of medical terminology.
• Contact center experience, particularly in healthcare.
• Ability to communicate effectively with patients over the phone.
• EMR system experience
• High School Diploma or GED

Soft Skills:

• Reliability and strong time management.
• Excellent communication and teamwork.
• Professional demeanor during interviews and calls.

Schedule/Shift:

• Monday to Friday, 8 AM to 5 PM, onsite.

Dress Code:

• Business Dress

Pay:

• $18-$19/hour

Location:

• Fully onsite in Katy, Texas

Medix is acting as an Employment Business in relation to this vacancy.