Overview of Registration Rep Opening

• Onsite at Medical Center (Fountain Valley) in the ER Department
• Ideally 5+ years of Patient Access/Registration/Admitting experience in a similar hospital setting
• Comfortability in an extremely high paced environment
• EPIC experience
• Attendance and punctuality is the biggest priority - need someone who is committed, and can consistently show up to work each day
• Must present themselves professionally both in mannerisms, as well as appearance (no excessive tattoos, facial piercings, or dyed hair), will wear MemorialCare shirt onsite with black pants and comfortable shoes. A jacket is also recommended.

Experience

• 5+ years of experience in hospital admitting, physician office, or equivalent healthcare
• Must have a strong insurance background and be proficient navigating insurance verification and insurance-related questions
• Must communicate effectively and clearly both verbally and in writing
• Strong customer service skills
• General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima
• Bilingual (English/Spanish, or English/Vietnamese) is a plus
• Positive work ethic
• General computer skills required including: electronic medical record and Microsoft Office
• Knowledge of medical terminology

Training

• 1 week of getting to know the team and their systems
• EPIC training will happen from 8-5 in Fountain Valley during their first week as well so they should plan for that to be their schedule early on until converting to their main shift

Interview

• Onsite with Hiring Manager and Supervisor

Overview