Patient Access Representative

Overview of Registration Rep Opening

Onsite at Medical Center (Fountain Valley) in the ER Department
Ideally 5+ years of Patient Access/Registration/Admitting experience in a similar hospital setting
Comfortability in an extremely high paced environment
EPIC experience
Attendance and punctuality is the biggest priority - need someone who is committed, and can consistently show up to work each day
Must present themselves professionally both in mannerisms, as well as appearance (no excessive tattoos, facial piercings, or dyed hair), will wear MemorialCare shirt onsite with black pants and comfortable shoes. A jacket is also recommended.

Experience

5+ years of experience in hospital admitting, physician office, or equivalent healthcare
Must have a strong insurance background and be proficient navigating insurance verification and insurance-related questions
Must communicate effectively and clearly both verbally and in writing
Strong customer service skills
General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima
Bilingual (English/Spanish, or English/Vietnamese) is a plus
Positive work ethic
General computer skills required including: electronic medical record and Microsoft Office
Knowledge of medical terminology

Training

1 week of getting to know the team and their systems
EPIC training will happen from 8-5 in Fountain Valley during their first week as well so they should plan for that to be their schedule early on until converting to their main shift

Interview

Overview

Position Description:
The Registration /Pre-Registration Representative is responsible for completing all registrations of patients presenting for procedures, admissions or the ER. The Representative must collect and verify demographic and insurance information so that the patient can be accurately identified and billed for their services. Excellent customer service must be maintained with all patients and co-workers. This position requires the full understanding and active participation in fulfilling the mission of the organization.
- Work with critical patients
- Check-ins
- Insurance verification
- Authorizations
- Answering phones
- Customer service
Selling Points
Great Company, lots of growth, weekly pay, Sick pay, Benefits: Medical, Dental, and Vision
3-5 Must Have Skills/Qualifications
1+ year of admitting, registration, patient access or similar skill set , Strong CS Skills , Comfortable dealing with critical patients/stressful environment , Vaccinated

Soft Skill/Attribute Requirements
Team-oriented/professional

Schedule/Shift
- 4x10s
- Wed-Sat
- 7pm-5:30am
- 30 minute Break plus a couple 10-15 minute breaks throughout the shift