Participant Services Associate

We are looking for an individual with strong customer service and call center experience in insurance and good tenure in previous positions

Location - Remote

Salary - $17.50/hr, $18.50/hr if fluent in spanish

Contract to hire role with lots of room for growth

Day to Day:

• Answer incoming & make outbound calls and take appropriate action for each call depending on the basis of the call and the needs of the plan participant, employee, etc.
• Provide technical support and troubleshoot client actions on website including file uploads and year-end compliance questionnaires.
• Educate callers of available benefits and assist in making informed benefits decisions.
• Maintain customer satisfaction & meet call center metrics based on assignments.
• Use company or client policies to determine if there can be an immediate resolution to a customer issue or if issue requires managerial inclusion.
• Regularly attend coaching sessions and training sessions to stay updated on product or company policy changes. Accept information discussed in coaching sessions to increase personal performance within assigned position.

Schedule:

• M-F 9:30am-6pm EST (8:30am-5pm Central)

Benefits:

In order to be eligible for health benefits, you must be employed for 30 days and must average 30 hours per week over your first four weeks on assignment. If you become eligible and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s).

As a contract employee with Medix, you can choose to enroll in our Benefits Program during your eligibility period and enjoy:

• 401(k) Retirement Plan (After 6+ months of service, during a 401k enrollment period)
• Medical, dental and vision plans with The American Worker, as well as three Major Medical Plan options!
• Prescription Programs
• Short Term Disability Insurance
• Term Life Insurance Plan

Apply Today!

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