Outreach Manager

Job Description: Outreach Manager

Location: Hybrid, working both remotely and in Laundromats within the Greater Pittsburgh area

Salary and Benefits:

• Salary: $60,000-$80,000 annually
• Full-time benefits include a generous PTO plan, monthly medical stipend, and equity options.

Schedule:

• Typically Monday to Friday with flexibility; occasional weekend work required based on laundromat schedules.
• Remote work with frequent onsite presence at laundromats; ability to manage schedule independently.

Company Overview: Since our inception in 2021, our company has been a pioneer in social impact, recognized by Fast Company and Forbes for revolutionizing healthcare access for thousands of families. We operate in an unexpected setting - laundromats - aiming to transform how families connect with healthcare and public benefits.

Position Overview: We are seeking an Outreach Manager to lead the Pittsburgh-area team of Outreach Specialists. This role will be pivotal in managing the team while actively engaging in on-the-ground outreach efforts within laundromats. The Outreach Manager will play a key role in shaping our products and processes as part of the Pittsburgh leadership team.

Responsibilities:

• Team Management and Development:
• Lead and motivate a team of Outreach Specialists through coaching, feedback, and performance management.
• Set and oversee individual and team objectives to achieve outreach goals.
• Effectively communicate with a diverse team, managing different backgrounds and experience levels.
• Resolve team challenges, including inventory management and working in public settings.
• Innovate and implement new outreach strategies to enhance team effectiveness.
• On-the-Ground Outreach:
• Conduct direct outreach in laundromats, building relationships with families.
• Identify families' healthcare and public benefit needs, assisting with applications (e.g., Medicaid, SNAP, LIHEAP).
• Guide families in navigating health plans and scheduling medical appointments.
• Make referrals to external resources as required, ensuring comprehensive support.
• Hiring, Staffing, and Scheduling:
• Assist in recruiting, interviewing, and onboarding new Outreach team members.
• Develop and manage outreach schedules, ensuring efficient coverage and productivity.
• Handle administrative tasks related to team management, including approving hours and managing schedules.

Required Qualifications:

• 2+ years in a metrics driven management role
• Proven ability to effectively manage a team, face significant management challenges, set schedules, monitor performance, and have tough conversations with employees.
• Experience in community outreach, field marketing, canvassing, customer service, or sales.
• Proven experience managing small teams (3+ people).
• Comfortable working directly in laundromats and available on weekends as needed.
• Reliable transportation for travel throughout Greater Pittsburgh.

Preferred Qualifications:

• Experience working with high-needs populations.
• Proficiency with various apps and technologies.
• Familiarity with benefit application processes like Compass or similar platforms.
• Fluency in Spanish is a plus.

Join us in reshaping healthcare accessibility while making a meaningful impact in the Pittsburgh community. Apply today to be part of our dynamic team driving positive change through innovative outreach strategies