Hire the right healthcare staff with speed and precision locally or nationwide.

Learn More

How to Cost-Effectively Build a Nursing Staff in an Age of Travel Nursing

Uncover alternative and sustainable staffing solutions to address nursing shortages

Read the article

Life Sciences

Hire skilled life sciences talent by partnering with a nationwide recruitment agency with local market expertise.

Current Trends in the Life Sciences Job Market

Learn how partnering with a staffing agency is a powerful way to combat the challenges of hiring in the current life sciences job market

Read the article


Execute critical healthcare IT initiatives with increased flexibility and cost-effectiveness with us at your side.

The Technology Hiring Outlook: What We're Seeing Right Now

Uncover how to handle an employee-led technology market.

read the article

For JobSeekers

Match your unique skills with in-demand jobs at growing organizations.

Learn More

Resource Center

Explore our library of insights and tips designed to help healthcare leaders and job candidates align.

Explore resources

About Us

We’re positively impacting lives as a leading provider of workforce solutions for clients and talent.

Learn More

Back to jobs

Outreach Coordinator

Posted: March 18, 2024
Salary:US$21.00 - US$27.00 per hour
Job type: Contract
Work Location:On-site

Job description

Position Overview:

The Community Outreach Representative provides in-the-field services as follows: makes home visits to initiate the enrollment process for newly eligible enrollees; locates existing members as part of the member-monitoring process; educates prospective and existing members and families on services and benefits; assists with the Family Support Network, Youth Athletic Program, and serves as representative at health fairs, collaborative/community organization events and meetings. Primary focus is on the Latino community; however, incumbent will be working with the community at large. This position serves under the direction of the Director of the Department of Family and Community Development with some independent discretion in decision-making.

Typical Day:

  • Report in at 10:00am to the wellness center (follows daylight savings either 10:00am - 6:30pm or 9:00am - 5:30pm)
  • receive list of tasks for the day
  • will be given a zip code, 15 visits each day, scheduled and unscheduled
  • Will use Salesforce to report
  • Share benefits of health plan and help enrollees makes informed decisions on
  • Will report back to wellness center at 6:30pm
  • Some days will be remote / make outreach calls
  • Exact schedule will depend and is given ahead of time
    • Assist all lines of business in retaining current qualified members by following a strategic daily work schedule that includes rotating am/pm hours and weekend hours. This includes but not limited to telephone outreaches and community visits with members.
    • Establish and maintain an accurate record of all members contact which includes outreach and home visits.
    • Accurate completion and daily submission of all assessments, necessary form, etc.
    • Maintain and increase daily and monthly goals set to increase the overall membership.
    • Assist in developing marketing strategies, campaigns and community partnerships to promote community awareness of HSCSN services.
    • Makes visits to homes of newly eligible enrollees to conduct health and home needs survey during the enrollment process. Collects information on the child's background, medical condition, health service utilization, education, vocation, family status, and living environment.
    • Assists in the implementation of EPSDT initiatives to increase member health visits.
    • Attends and serves as HSCSN representative at local health fairs, collaborative and community organization events and meetings.
    • Assists in coordinating and facilitating Outreach Program activities.
    • Prepares and submits assessment packages and weekly reports on assigned outreach activities.
    3-5 Must Have Skills/Qualifications:
    • Customer relation skills
    • Cultural competent
    • Excellent written and oral communication skills
    • Have the ability to make presentations effectively and communicate with executives, directors, managers, staff members, as well as the general public
    • Must be able to work independently, think creatively, plan strategically, and implement effectively
    • Ability to work with a team
    • Must have a valid drivers license and have access to reliable transportation
    • Meet people where they are at

    Nice to Have Skills:
    • Experience with Microsoft Office and Salesforce
    • Familiar with the Washington, DC area

    Soft Skill/Attribute Requirements:
    • Approachable
    • Empathetic
    • Collaborative
    • Flexible and Adaptive
    • Problem Solving Skills
    • Emotional Intelligence
    • Organization
    • Resilience

    • 10:00am - 6:30pm / 9:00am - 5:30pm (follows daylight savings)
    • 40 hours per week
    • M-F - can work Saturdays for overtime if they want
  • Salary: $21.00 - $27.00 Hourly
  • Organizational Beliefs:
    - A culturally diverse community is a strength.
    - Inclusiveness for individuals, families, and staff promotes positive outcomes.
    - Everyone should be treated with compassion and empathy.
    - Our skillful, dedicated, and resourceful staff is key to our success.
    - We must continually adapt to the changing needs of our community.
    - Increased independence is an important goal for individuals and their families.