• Fully remote!
• Equipment provided
• Shift: Full time - Monday to Friday - we have two shifts available: 11am - 7:15pm CST OR 11:45am - 8pm CST
• 37.5 hour work weeks
• Pay - 18 an hour, weekly pay, direct deposit
• Contract indefinite opportunity (anticipated to be 5 to 6 months and will be extended as needed)
• Start date - ASAP

Summary The Personal Lines Sales Prospector is a key member of the HUB Sales team. This individual will be responsible for making outbound sales call from warm, vetted leads. Responsibilities

• Manage large amounts of outbound calls in a timely manner - 55 calls per hour
• Goal is to transfer customers directly over to a licensed insurance agent
• Metrics - transfer rate of 50% (ex: if you talk to 100 customers in a day, the goal is to transfer 50% / 50 customers to a licensed agent)
• Follow communication scripts, prompts, call flows when handling different topics
• Meet Quality Assurance Requirements and other key performance metrics
• Identify customer's need and clarify information for Call Center Agents
• Seize the opportunity to transfer calls immediately or schedule appointments, where applicable
• Build sustainable relationships by interacting in a professional and caring manner
• Keep records of all conversations in our call center database in a comprehensive manner
• Meet personal, team and site call transfer targets

Qualifications

• High school graduate or equivalent (some college a plus)
• 1+ years experience in a professional call center and/or telemarketing environment
• Embrace the latest technologies available
• Excellent customer service and communication skills
• Proficient in computer skills and basic software packages
• Acts decisively and demonstrates good judgment
• Strong oral and written communication skills
• Strong attention to detail with excellent time management and decision-making skills

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