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Office & Administrative Assistant

Posted: November 13, 2023
Salary:US$17 - US$19.45 per hour
Job type: Permanent
Work Location:On-site

Job description

Policy Issue Assistant - DIRECT HIRE ROLE

Medix Healthcare

Scottsdale, AZ 85255 (FULLY ONSITE)


M-F 7:30AM-4:30PM

Job Details



Job Type



The team is looking for a Policy Issue Assistant- they are more open in background, looking for someone with office experience.


  • 3+ years of office, admin assistant experience
  • Solid job tenure
  • Working knowledge of Microsoft Outlook, Word, Excel.


For your Health...

  • Medical, Dental, and Vision Insurance
  • Employer-Paid Basic Life Insurance/AD&D
  • Voluntary Employee-Paid Life Insurance/AD&D
  • Employer-Paid Short Term and Long Term Disability
  • Employee Assistance Program
  • Wellness Program

For your Wealth...

  • HSA and FSA Options
  • 401k Retirement Plan with Company Match

Full Job Description

Are you looking to get a fresh start as a Policy Issue Assistant?

What we provide to you as a full-time teammate:

We offer a competitive benefits package that is on par with most of the leading healthcare organizations. Apply today if you are interested in getting your name in the mix!


  • Review transfer requests for in good order status, create letter of acceptance to send to ceding carrier with required enclosures for requesting a transfer of funds. Handle mailing of originals, medallion signatures, authorized signer when required.
  • Review incoming requirements, correspondence for in good order status.
  • Handle outgoing client correspondence, to include refund or unaccepted checks.
  • Process withdrawals, follow up on ACH returns.
  • Research unidentified correspondence with mailroom team.
  • Communicate (written and/or oral) with producers regarding outstanding requirements and application status.
  • Properly document communications to/from producers and others concerning matters specific to each case.
  • Assist with supporting phone calls with both producers and clients.
  • Additional opportunities and responsibilities as required by management.
  • Successfully complete required LOMA courses (281 and 291) within first 2 years of employment.
  • Successfully complete all required company training (i.e., HIPPA, AML, etc.).

Supervisory Responsibilities: This position has no supervisory responsibilities.

Expectations of Performance: The employee in this role shall be considered to be performing in an acceptable manner when carrying out the Core Values:

  • Detail Oriented
  • Self Starter
  • Driven
  • Passionate
  • Hard Worker

Education and/or Experience:

  • High School Diploma/GED

Computer Skills: To perform this job successfully, an individual should have knowledge of basic office equipment such as: "EMR '' (electronic medical record system) EPIC, Microsoft Excel computer, internet, email, copy and fax machines, and telephone.

Physical and Emotional Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel and talk or hear. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment: This position is fully onsite, remote/hybrid is not offered at this time.

Job Type: Full-time (ONSITE)

Pay: $17.00-19.45/hourly


  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • M-F, 7:30am-4:30pm