Member Services Support Specialist - Bilingual

This position is ON SITE in ALAMEDA, CALIFORNIA. DO NOT apply if you are located outside of California.

Under the general guidance from the Director, Member Services, the Member Services Support Clerk is responsible to provide support to the Member Services Department.

Principal responsibilities include:

• Responsible for the daily tracking of incoming member correspondence in the member database and assignment to Member Services Representatives as appropriate for follow up.
• Maintain department miscellaneous filing (paper and electronic) in an organized fashion.
• Performs clerical duties deemed necessary to ensure smooth functioning of the department.
• Communicate effectively in a professional manner with plan partners/vendors.
• Analyze incoming invoices, validate accuracy, and prepare for signature by Member Services Director.
• Coordinate requests for on-site interpreter appointments through third-party vendors. Receive requests from internal staff or external providers, process the requests through the system, manage submissions to ensure requests are processed in a timely manner, monitor systems to ensure requests are received and answered.
• Process requests for disenrollment, primarily (but not exclusively) through transfers out of the county.
• Coordinate distribution and respond to fulfillment requests of membership materials including welcome packets, EOCs, and Provider Directories. Manage inventory of items through creating packets, ordering, replenishing, maintenance, and usage tracking.
• Open, sort, and distribute incoming departmental correspondence, including postal mail, e-mail, voicemail, and faxes.

• Copy and distribute departmental information, updates, and memos.
• Provide clerical support for the department including filing, faxing, and copying.
• Prepare standard enrollment, plan material fulfillment, and interpreter reports, and other ad hoc reports. Ensure daily tracking of metrics as needed, and provide monthly dashboard data on the first working day of each month.
• Complete other duties and special projects as assigned.

Process requests for on-site interpreter requests in a timely and accurate manner.

• Process disenrollment requests in a timely and accurate manner.
• Distribute member materials and manage inventory of items.
• Open, sort, and distribute incoming communications.
• Provide support to the department.
• Accurate and timely completion of reports and special projects.
• Operate general office equipment such as personal computer, copier, calculator, fax or other office machines
• Comply with the organization's Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls.
• Constant and close visual work at desk or computer.
• Constant sitting and working at desk.
• Constant data entry using keyboard and/or mouse.
• Frequent use of telephone headset.
• Frequent verbal and written communication with staff and other business associates by telephone, correspondence, or in person.
• Frequent lifting of folders and other objects weighing between 0 and 30 lbs.
• Frequent walking and standing.

EDUCATION OR TRAINING EQUIVALENT TO:

• High school diploma or equivalent supplemented by specialized business courses or college degree.

MINIMUM YEARS OF ADDITIONAL RELATED EXPERIENCE:

Two years of experience in related administrative, clerical, and/or data entry duties required.

• Experience in managing inventory, sorting and distributing incoming correspondence, and/or preparing reports beneficial.

SPECIAL QUALIFICATIONS (SKILLS, ABILITIES, LICENSE):

• Excellent verbal and written communication skills.

• Strong organizational skills required.
• Ability to plan and execute projects independently.
• Ability to work in cooperation with others.
• Flexibility in performing assigned duties.
• Strong customer service background.
• Proficient in Microsoft Office suite especially Outlook, Word and Excel.