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Member Services Representative
Job description
Are you in the job market? Medix is hiring multiple Member Services Representatives for a well known health system in Richmond, VA!
Location: Richmond, VA
Schedule: 40 hour weeks, 5 days a week - must be willing to work weekends, scheduled between 8am - 8pm
Pay: $18/ hour
Job Overview:
- Handle incoming calls to address eligibility, claim, and payment issues
- Provide off-phone assistance to customers and department leadership as needed
- Assist carriers, update billing information, establish payment plans, and screen callers for financial assistance
- Resolve charge and payment inquiries effectively
- Operate in a fast-paced contact center environment, managing 50-70 inbound calls daily
- Demonstrate strong listening skills and communicate clearly, concisely, and professionally
- Deliver quality service and ensure customer satisfaction through effective communication
- Manage all aspects of customer service related to research and resolution
Job Requirements:
- High School Diploma or equivalent
- Experience in Customer Service preferably in a healthcare or insurance setting
- Experience with Medicare is desirable
- Excellent communication and interpersonal skills
- Ability to handle a face paced environment
Interviews are taking place now - apply today!