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Member Services Advocate

Posted: September 10, 2024
Salary:Up to US$21.63 per hour
Location:Bloomington
Job type: Permanent
Discipline:Insurance
Reference:233467_1725984860
Work Location:On-site

Job description

Title: Member Service Advocate

Day to Day:

  • Go above and beyond to provide the member or provider with a simple and seamless experience.
  • Courteously respond to member and provider inquiries via inbound call or email.
  • Determine the best way to resolve member and provider inquiries by asking probing questions and making appropriate recommendations based on health insurance product path and program.
  • Correctly communicate claims and benefits information using designated internal platform(s) to further assist with caller's inquiries.
  • Demonstrate empathy and active listening in each interaction with the caller.

Hours:

  • Monday - Friday, 8am - 4pm
  • Be able and willing to maintain a highly structured work schedule (Overtime hours, including early morning, evening or weekend time may be required during peak season January - March.)

Qualifications:

  • Previous health insurance experience
  • Prior customer service or call center experience
  • Familiarity with Microsoft Office, Google Suite
  • Willingness to obtain producer licensure as needed or Active Health Insurance Producer license a plus

Work Location Status:

  • Complete 6 weeks of in-person paid training, then remote flexibility!
  • Commit to a set weekly schedule of 40 hours per week between the hours of 7am and 7pm Central Time

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