Healthcare
Hire the right healthcare staff with speed and precision locally or nationwide.
Back to jobs
Member Services Advocate
Job description
Title: Member Service Advocate
Day to Day:
- Go above and beyond to provide the member or provider with a simple and seamless experience.
- Courteously respond to member and provider inquiries via inbound call or email.
- Determine the best way to resolve member and provider inquiries by asking probing questions and making appropriate recommendations based on health insurance product path and program.
- Correctly communicate claims and benefits information using designated internal platform(s) to further assist with caller's inquiries.
- Demonstrate empathy and active listening in each interaction with the caller.
Hours:
- Monday - Friday, 8am - 4pm
- Be able and willing to maintain a highly structured work schedule (Overtime hours, including early morning, evening or weekend time may be required during peak season January - March.)
Qualifications:
- Previous health insurance experience
- Prior customer service or call center experience
- Familiarity with Microsoft Office, Google Suite
- Willingness to obtain producer licensure as needed or Active Health Insurance Producer license a plus
Work Location Status:
- Complete 6 weeks of in-person paid training, then remote flexibility!
- Commit to a set weekly schedule of 40 hours per week between the hours of 7am and 7pm Central Time
#MedixCentral