Member Services Advocate

Title: Member Service Advocate

Day to Day:

• Go above and beyond to provide the member or provider with a simple and seamless experience.
• Courteously respond to member and provider inquiries via inbound call or email.
• Determine the best way to resolve member and provider inquiries by asking probing questions and making appropriate recommendations based on health insurance product path and program.
• Correctly communicate claims and benefits information using designated internal platform(s) to further assist with caller's inquiries.
• Demonstrate empathy and active listening in each interaction with the caller.

Hours:

• Monday - Friday, 8am - 4pm
• Be able and willing to maintain a highly structured work schedule (Overtime hours, including early morning, evening or weekend time may be required during peak season January - March.)

Qualifications:

• Previous health insurance experience
• Prior customer service or call center experience
• Familiarity with Microsoft Office, Google Suite
• Willingness to obtain producer licensure as needed or Active Health Insurance Producer license a plus

Work Location Status:

• Complete 6 weeks of in-person paid training, then remote flexibility!
• Commit to a set weekly schedule of 40 hours per week between the hours of 7am and 7pm Central Time

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