Member Service Representative

Title - Member Experience Representative

Onsite opportunity located in the Minneapolis office, zip code: 55439

Full time - 8am to 4:30 for the first two weeks for training and then the shift will be 11am - 7pm Monday to Friday

Pay - 19 to 21 an hour based on previous experience with a lot of opportunity for growth, weekly pay

Start date: 11/13

Day to day:

Provide guidance to members and providers via telephone, email, and online
messaging systems.
Document the nature of the correspondence and resolution in call logs with
detailed information.
Research member and provider inquiries that were unable to be immediately
resolved and provide timely follow-up communication.
Escalate and transfer inquiries, as needed.
Work with Client Experience team members, other internal business
partners, and vendors to investigate and resolve questions and concerns
raised by members and providers.
Collaborate with the Client Experience Manager to develop personal goals
and track progress to completion.
Comply with all regulations as required by law, including but not limited to
HIPPA.
Perform other duties as assigned.

Qualifications:

Ability to deescalate a situation over the phone

Customer service or call center experience

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