We are looking for reliable, dedicated and patient Medical Support Assistants to join the VA team here in Aurora, CO! If you are interested in learning more, APPLY NOW!

Job Title: Medical Support Assistant

Summary:
The Medical Support Assistant (MSA) is responsible for coordinating pre-authorized medical services for Veterans outside the VA Healthcare System. This role involves scheduling appointments, managing referrals, obtaining medical records, and ensuring compliance with VA policies and HIPAA regulations.

Key Responsibilities:

• Schedule, cancel, and reschedule patient appointments and consults.
• Manage consults/referrals and track progress to closure.
• Handle incoming/outgoing calls with patients, providers, and VA staff.
• Maintain medical records and update patient demographics.
• Coordinate care with community providers and request external medical records.
• Process emergency and non-emergency transfers to other VA or private facilities.
• Ensure compliance with VHA scheduling directives and privacy regulations.

Requirements:

• U.S. Citizenship required.
• Proficiency in spoken and written English.
• Background check, pre-employment physical, and vaccinations required.
• One year of experience at GS-5 level with demonstrated skills in healthcare coordination, communication, and medical terminology.

Work Schedule: Multiple schedules available, Full time

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.