Medical Records Coordinator

Job Summary:

As a Records Support Coordinator, you will be responsible for an array of medical records and case assignment tasks that enable patient case progression. You will have a critical hands-on role in uploading important medical records and images to our system, inputting medical records requests and pulling the records into our system, and assigning Care Coordinators and Records Specialists for different service types. This is an excellent opportunity to be part of a team and wear many hats in a growing company.

Responsibilities:

• Your primary objective is to support Member Care and Clinical teams in providing services to our patients. Duties may include:
• Uploading physical medical records into our system while ensuring HIPAA compliance
• Submit records requests and transfer them into our system for review
• Review and understand data in spreadsheets and dashboards to correctly assign Care Coordinators and Records Specialists to various service types
• Manage task queues with other members of your team in an efficient and timely manner
• Understand and follow our HIPAA compliant records storage room processes
• Verifying data integrity and using Google, phone calls and/other resources

• Assist with the processing of pathology task, packet creation and/or slide submissions/retrieval for our EMO service line

• Demonstrate drive and self motivation to provide resource and support where it is needed to support our customers and a variety of teams
• Speak clearly, confidently and have a friendly phone demeanor
• Have great problem solving and investigative skills, verifying doctors and locations with minimal information
• Be able to handle a fast-paced dynamic environment with competing priorities
• Demonstrate good judgment to appropriately manage all scenarios
• Have a focus on continuous improvement, constantly questioning how and why we do things and suggest alternatives that improve the customer experience, efficiency, etc.
• Demonstrate adaptability by quickly shifting between tasks