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Medical Practice Representative
Job description
We are hiring for a Medical Front desk at our Bel Air, MD location! This is a great position to grow with a great team.
Overview
Our Multi-Specialty Clinic is looking for Front Desk Team Lead OR MPR III that can come in and support a busy, growing practice as they onboard a new clinic manager this month.
Responsibilities:
- Patient Registration - 100 patients a day split by 4 front desk.
- Managing busy multi-phone line system
- 50-60 inbound calls per person per day is realistic
- Easy service phone calls, not difficult convo's just need to be able to provide high level service each time
- Working with 4 other MPR's to manage patient medical records requests, authorization requests, referrals, prescription refills
- Check in/Check Out
- Appointment Scheduling in EPIC
- Document sharing - scanning, faxing.
- Providing excellent customer service
3-5 Must Have Skills/Qualifications
Patient Registration, 1-3 years of healthcare preferred, High Quality Customer Service, High Volume inbound phone experience
Nice to Have Skills
EPIC, 1 year as team lead or supervisor, Experience Training , Open to people with hospitality or customer service backgrounds
Schedule/Shift
Mon-Fri 830am-5pm
Pay: 19-20/hr