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Medical Office Coordinator
Job description
- Politely and professionally acknowledge patients upon their arrival, using eye contact, friendly smile and always maintains a friendly and professional disposition.
- Acts as a customer service liaison by: answering patient questions, addresses patient, physician and or other customer concerns, seeks to deescalate challenging situations and records and/or responds to messages.
- Accurately identifies self and department in a courteous and professional manner when answering phones.
- Must demonstrate knowledge of department's services and workflows to provide accurate information to referral sources and patients.
- Waiting room rounding: Registrar is responsible for checking in with patients to ensure they are not overlooked. If patient has been waiting an unreasonable amount of time, contact specific department to ask for information. Relay causes of delays to patient and anticipated time of service.
- Schedules patient exams as relevant system/scheduling software, including all walk-ins.
- Makes outbound patient calls to help fill appointment slots as needed.
- Print schedules for next day and ensures that department has order for services on file.
- Cancels and reschedules appointments as needed.
- Registers and checks-in patients, scans scripts as indicated into the specific systems.
- Accurately verifies patient's information (name, DOB), to minimize the risk of patient misidentification, informs HIM of any discrepancies, verifies demographic information and compare physician order to exam scheduled and informs technologists of any discrepancies. Call Physician's office or contact center for missing orders.