Medix is seeking a Medical Office Assistant - Front Desk Associate for a direct hire position within a retina clinic in Raleigh, NC. This is a great opportunity to work in a highly-specialized retina practice and the fastest-growing tech center in the area!

Responsibilities/ Job Duties:

• Greet and register patients according to established protocols
• Assist patients to complete all forms and documentation including medical insurance
• Ensure patient information is accurate including billing information
• Inform patients of medical office procedures and policy
• Ensuring availability of treatment information by retrieving and updating patient records
• Move patients through appointments as scheduled
• Answer incoming calls and assist with inquiries
• Schedule patient appointments
• Collect payments
• Consistent review of physician schedules, with minimal reschedules
• Obtain external medical reports and maintain patient records as required by medical professionals
• Respond and comply with requests for information
• Register patients with copay assistance foundations
• Maintain a clean and neat reception area
• Additional duties as assigned

Minimum Education and Experience Qualification Requirements:

• High School Diploma or Equivalent
• Strong interpersonal customer service skills, including effective listening, clear verbal and written communication, problem solving skills
• Reliable transportation to travel to practice locations - not just 1 location.
• Ability to master multiple software systems to input and retrieve data
• Ability to master ophthalmology and retina terminology
• Bilingual - Spanish preferred

Schedule/ Shift:

• M-F 8a-5p

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.