Medical Office Assistant

Clerical Duties:

1. Patient Reception & Scheduling:

   • Greet patients, check them in and out, and assist with any questions or concerns.
   • Schedule, confirm, and reschedule patient appointments, ensuring the schedule runs efficiently.
   • Answer phone calls, respond to inquiries, and direct patients to the appropriate staff member or department.
   • Manage patient flow, ensuring patients are seen promptly and efficiently.

2. Medical Records Management:

   • Maintain accurate patient records in the Electronic Health Record (EHR) system.
   • Update patient information as needed and ensure the confidentiality and accuracy of all records.
   • Prepare and organize patient charts for daily appointments and procedures.
   • Assist with the retrieval and filing of patient records, ensuring compliance with HIPAA regulations.

3. Billing & Insurance Verification:

   • Verify patient insurance information and assist with obtaining pre-authorizations for services.
   • Collect co-pays, deductibles, and payments from patients at the time of service.
   • Process and manage billing, coding, and insurance claim submissions.
   • Follow up on unpaid balances and assist in resolving billing discrepancies.

4. Office Management:

   • Maintain a clean, organized, and professional front office environment.
   • Order and manage office supplies and equipment inventory.
   • Handle incoming and outgoing mail, faxes, and emails.
   • Assist in preparing office reports and maintaining office documentation.

Clinical Duties:

1. Patient Care & Preparation:

   • Take and record vital signs (e.g., blood pressure, temperature, heart rate, weight).
   • Assist patients in preparing for exams, ensuring they are comfortable and informed.
   • Prepare examination rooms by ensuring necessary medical equipment and supplies are available and sanitized.
   • Provide patients with education and instructions for preparing for specific exams or procedures.

2. Clinical Assistance:

   • Assist healthcare providers during patient exams and procedures (e.g., taking patient histories, preparing patients for minor surgeries or treatments).
   • Administer injections, immunizations, and medications as directed by healthcare providers.
   • Perform basic laboratory tests (e.g., urinalysis, blood glucose monitoring) and assist with specimen collection.
   • Assist in minor office-based procedures (e.g., wound care, applying dressings).
   • Sterilize and maintain medical instruments and equipment following infection control protocols.

3. Patient Follow-Up & Coordination:

   • Educate patients on post-visit care, medication usage, and follow-up instructions.
   • Assist in scheduling patient referrals, lab tests, and follow-up appointments.
   • Communicate lab results, medication instructions, and other important information to patients as directed by healthcare providers.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.