Medical Front Desk - Temp Position *Entry Level*

Serves as initial person to greet, instruct and direct all patients visiting or calling the surgical center - utilizing skills of tact, diplomacy and confidentiality in a professional manner. Greets patients and public, checking patients in for their procedures, answers telephones, verifies and updates registration and collects payments. Interact frequently with clinicians and staff.

ACCOUNTABILITIES: (include, but are not limited to)

• Greet patients that arrive according to established protocol. Assist patient with any ambulatory difficulties.

• Check in patients, verify and update all demographic information in computer and/or medical record and collection of co-payments resulting in proper cash reconciliation.

• Answer telephone, screen calls, take messages and provide information in accordance with established protocol.

• Provide additional clerical support as assigned, when needed.

• Closeout procedure, gathering of encounter forms, processing daily activities.

• Maintain patient reception area in neat and orderly manner.

• Perform a variety of computer functions in support of specific responsibilities.

• Attend required meetings/in-services and participate in committees as requested.

• Screen visitors and respond to routine requests for information.

• Preparing charts for upcoming surgical procedures.

• Maintain strictest confidentiality of medical/company information.

• Be knowledgeable and follow all HIPAA Regulations.

• Keeping nurses informed when patients arrive for their procedure

• As needed, will support other departments in a similar capacity to this role

• Others duties, as assigned

KNOWLEDGE:

• Working knowledge of the Microsoft Office suite of software products, Internet Explorer, Google Chrome and/or other search engines on the web

• Working knowledge of office equipment and Software

• Familiarity with HIPAA, insurance regulations, policies, procedures, and other regulatory policies

• Medical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquette

• Understanding of electronic medical systems

QUALIFICATIONS:

• Excellent communication and interpersonal skills: Ability to communicate professionally (i.e. using expressive vocabulary that communicates a complete and detailed message, avoiding spelling errors, employing a respectful tone)

• Ability to maintain enthusiasm while facing a high volume and a large variety of duties

• Ability and interest in learning procedures and software functionalities that could improve the effectiveness and efficiency of individual and department efforts

• Organized, with the ability to prioritize and multi-task

• Extremely reliable, patient and professional

• Reacts calmly and effectively under stress

• Interprets, adapts and applies guidelines and procedures appropriately

• Ability to develop and maintain effective and professional working relationships with patients, medical staff, coworkers and the public by demonstrating empathy and tact

• Must be a team player with a positive attitude, the ability to work effectively with a diverse population, and the ability to demonstrate patience and professionalism

• Promotes teamwork through collaboration, represents the practice in a professional manner, and maintains the strictest confidentiality on all patient issues

• High school diploma